Guest Experience Co-ordinator

TN United Kingdom; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Guest Experience Co-ordinator to enhance guest satisfaction at their Hampshire location. This role involves booking hotel activities, providing exceptional service, and ensuring smooth communication across departments. The ideal candidate will have strong customer service skills, a friendly demeanor, and the ability to multitask effectively. With opportunities for career growth and a range of perks including complimentary nights at hotels and a dental plan, this position offers a rewarding experience in the hospitality sector.

Benefits

Complimentary nights at Four Seasons Hotels

Free meals during shifts

Shuttle bus service

Increased holiday entitlement

Bupa dental plan

Career growth opportunities

Free uniform dry cleaning

Annual employee events

Qualifications

• Experience in hospitality or customer service roles.
• Strong communication and interpersonal skills.

Responsibilities

• Book hotel activities and respond to guest requests efficiently.
• Ensure guest satisfaction and service quality throughout their stay.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Interpersonal Skills

Tools

Teams

HotSOS

Job description

Job Title: Guest Experience Co-ordinator, Hampshire

Client:

Four Seasons Hotels and Resorts

Location:

Hampshire, United Kingdom

Job Category:

Hospitality

EU work permit required:

Yes

Job Reference:

9ad1cd925abf

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

• Book hotel activities, spa, and restaurant reservations via phone, email, and guest requests.
• Provide general information about the hotel and assist callers, responding to emergencies by connecting the appropriate personnel.
• Act as the friendly and courteous voice of the hotel, ensuring guest satisfaction and service quality.
• Oversee the service process to ensure reservations and appointments are correctly handled within the hotel standards.
• Offer professional, friendly service, multitask, problem-solve, and meet guest needs.
• Maintain personal presentation and interpersonal skills, with a clear, pleasant voice and positive attitude.
• Communicate with all departments via Teams, HotSOS, phone, email, and in-person to meet guest requests efficiently.
• Handle hotel emergency procedures professionally.
• Perform delegated tasks and projects from management.
• Adhere to conduct standards, house rules, fire regulations, and departmental policies.
• Report to shifts on time, notify supervisors of absences, and follow schedule policies.
• Ensure effective communication and follow-up on guest requests and issues.

What we offer:

• Up to 20 complimentary nights at any Four Seasons Hotel or Resort worldwide based on service years.
• Free meals at Henry's during shifts, including fruits and beverages.
• Shuttle bus service between Fleet & Church Crookham.
• Holiday entitlement increases with service up to 33 days off.
• Bupa dental plan after 6 months of employment.
• Opportunities for career growth with global potential.
• Free uniform dry cleaning.
• Annual employee events and social, charitable, sporting activities.
• Access to Wagestream salary advance service.