Guest Experience Champion

Aramark Ltd; Windsor; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Merlin Magic Pass

Free entry to Merlin UK attractions

Resort discounts

Incentives and recognition

Employee benefits app with discounts

Job summary

LEGOLAND Windsor Resort is seeking energetic Guest Service Champions to join our Theme Park Food and Beverage team for the 2026 season. You will be part of a fun environment delivering outstanding service to guests across Family Restaurants, Concessions and Quick Service Units.

Role involves mobile guest recovery, proactive guest engagement, and leadership in front-line operations. Full-time, fully flexible shifts operate 8am–6pm, with a strong commitment to delivering magical experiences.

Qualifications

• Experience in hospitality, theme parks, retail, or customer-facing environments.
• Confident approaching guests proactively.
• Customer-obsessed mindset.
• Friendly, approachable, and outgoing personality.
• Strong commitment to delivering exceptional guest experiences.
• Ability to remain positive and professional under pressure.
• Proactive problem-solver.
• Ability to handle complaints calmly and confidently.
• Quick thinking during operational pressures.

Responsibilities

• Champion exceptional guest service and maintain an active presence throughout the resort.
• Serve as a mobile guest recovery agent, quickly responding to operational pressures or potential guest dissatisfaction.
• Support the guest journey with up-to-date knowledge of our Food and Beverage locations, availability, and appropriate dining alternatives.
• Support high-performance cultures through active leadership and engagement with our front-line operators.
• Proactively engaging with guests across the resort Food and Beverage outlets to drive exceptional experiences for our guests and families.
• Maintaining a high level of awareness of service pressure points, such as long queues, and supporting the experiences for our guests.
• Being a role model as a front-line service ambassador, remaining flexible and supporting multiple team teams within one day.

Skills

Hospitality experience

Customer-facing experience

Friendly personality

Proactive problem-solver

Calm under pressure

Job description

LEGOLAND Windsor Resort is recruiting an energetic team of Guest Service Champions to join our Theme Park Food and Beverage Team for the 2026 season. You will have the opportunity to be part of an energetic, fun environment that strives every day to deliver outstanding service to our guests. Our Park Food and Beverage Team operates across Family Restaurants, Concessions, and Quick Service Units, and the Guest Service Champions will work across all areas - jumping in to support the team in creating magical memories for our guests. Shift opportunities include: Full Time, Fully Flexible - hours covering 8am until 6pm

What does this role entail?

• A day in the life of a Guest Service Champion would include... Championing exceptional guest service and maintaining an active presence throughout the resort
• Serving as a mobile guest recovery agent, quickly responding to operational pressures or potential guest dissatisfaction
• Supporting the guest journey with up-to-date knowledge of our Food and Beverage locations, availability, and appropriate dining alternatives
• Supporting high-performance cultures through active leadership and engagement with our front-line operators
• Proactively engaging with guests across the resort Food and Beverage outlets to drive exceptional experiences for our guests and families
• Maintaining a high level of awareness of service pressure points, such as long queues, and supporting the experiences for our guests
• Being a role model as a front-line service ambassador, remaining flexible and supporting multiple team teams within one day

• Experience in hospitality, theme parks, retail, or customer-facing enviornments
• Confidence with approaching guests proactively
• Customer-obsessed mindset
• Friendly, approachable, and outgoing personality
• Strong commitment to delivering exceptional guest experiences
• Ability to remain positive and professional under pressure
• Proactive problem-solver
• Ability to handle complaints calmly and confidently
• Quick thinking during operational pressures (e.g. dealing with queues or dissatisfied guests)

£13.05 per hour

£13.05 per hour plus fantastic benefits listed below...

What's in it for you?

• Merlin Magic Pass, free entry to all Merlin UK attractions for you and your family
• Resort discounts across LEGOLAND and other Merlin UK attractions
• Regular incentives and recognition to celebrate success
• Employee benefits app with discounts, online GP access, and mental health support
• Free on-site parking Training and apprenticeship programmes to develop your leadership and management skills