Guest Experience Apprentice: Launch Your Travel Career

Fred. Olsen Cruise Lines Ltd.; Ipswich; On-site; GBP 11,000 - 16,000; Full time

Job summary

Fred. Olsen Cruise Lines is seeking a proactive Guest Experience Apprentice to support the Guest Relations team at Fred. Olsen House. You will gain hands-on experience across guest relations, customer service, feedback and administration while working toward a Level 3 Business Administration qualification.

You'll analyse guest feedback, prepare reports, assist with CRM records and respond to reviews, while visiting ships at UK ports and contributing to projects that enhance the guest experience.

Qualifications

• GCSEs (Maths and English) or equivalent.
• Strong written and verbal communication skills.
• Organised and able to manage competing priorities.
• Interest in travel and cruise industry.

Responsibilities

• Provide day-to-day administrative and business support to the Guest Experience team.
• Help manage shared mailboxes and departmental correspondence.
• Prepare reports, presentations, letters and meeting documentation.
• Organise meetings, take minutes and follow up on actions.
• Collate and analyse guest feedback, surveys and online reviews.
• Support the preparation of weekly and monthly management reports.
• Assist with the administration of guest complaints and CRM records.
• Respond to Trustpilot reviews and escalate when needed.

Skills

Organised

Excellent communication

Customer service mindset

Microsoft Office

Time management

Education

GCSEs (Maths & English)

Level 3 Business Administration apprenticeship

Tools

Microsoft Office

Job description

Fred. Olsen Cruise Lines is seeking a proactive Guest Experience Apprentice to support the Guest Relations team at Fred. Olsen House. You will gain hands-on experience across guest relations, customer service, feedback and administration while working toward a Level 3 Business Administration qualification.

You'll analyse guest feedback, prepare reports, assist with CRM records and respond to reviews, while visiting ships at UK ports and contributing to projects that enhance the guest experience.