Guest Experience Advisor — Hospitality Hero

Buzzworks Holdings; Kilmarnock; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working

Full Training and ongoing Development

40% staff discount acrossBuzzworks Ven

Career progression opportunities

Additional holidays for long service

Wellbeing support – EAP & discounted

Job summary

Buzzworks Holdings is seeking a Customer Services Advisor to deliver friendly, professional support across phone, email and social channels, ensuring every guest feels valued and heard. You will handle day-to-day guest enquiries and requests, investigate and resolve issues such as vouchers, and keep accurate records to help create positive experiences that reflect the Buzzworks brand.

Join a supportive, fast-paced team with flexible working options, full training, wellbeing benefits, and career

Qualifications

• Experience in customer service, ideally within hospitality.
• Strong written and verbal communication.
• Organised with administrative and IT skills.
• Positive, can-do attitude in a fast-paced team.

Responsibilities

• Provide excellent customer service across all channels (phone, email, social media)
• Handle day-to-day guest enquiries and requests
• Investigate and resolve customer issues (e.g. benefit cards, vouchers)
• Communicate courteously and professionally with guests and colleagues
• Keep accurate records of interactions and resolutions
• Identify opportunities to improve guest satisfaction and create sales

Skills

Customer service

Communication skills

Organization

IT skills

Teamwork

Proactive attitude

Job description

Buzzworks Holdings is seeking a Customer Services Advisor to deliver friendly, professional support across phone, email and social channels, ensuring every guest feels valued and heard. You will handle day-to-day guest enquiries and requests, investigate and resolve issues such as vouchers, and keep accurate records to help create positive experiences that reflect the Buzzworks brand.

Join a supportive, fast-paced team with flexible working options, full training, wellbeing benefits, and career