Guest Communication Supervisor

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ein hochkarätiges Hotel in London sucht einen engagierten Guest Communications Supervisor. In dieser Rolle arbeiten Sie eng mit einem erfahrenen Team zusammen, um erstklassigen Service zu bieten und die Gästeerwartungen zu übertreffen. Sie werden die Möglichkeit haben, in einem dynamischen Umfeld zu arbeiten, das kontinuierliche Verbesserung und Teamarbeit fördert. Wenn Sie eine Leidenschaft für Kundenservice und Führung haben, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere in der Luxus-Hotellerie voranzutreiben.

Benefits

Marktführendes Gehalt

Servicegebühren

Attraktive Vorteile

Arbeiten in einem preisgekrönten Team

Qualifications

• Mindestens 1 Jahr Erfahrung in einer ähnlichen Rolle in einem Luxus-Hotel.
• Starke Kenntnisse im Kundenservice und Büroverwaltung.

Responsibilities

• Übertreffen der Gästeerwartungen durch exzellenten Service.
• Wissen über Zimmerkonfigurationen und kulinarische Angebote.

Skills

Kundenservice

Büromanagement

Zeitmanagement

Problemlösungsfähigkeiten

Führungskompetenz

Education

Erfahrung in der Hotelbranche

Job description

The Peninsula London is seeking to hire a Guest Communications Supervisor to join the team. Working alongside the Guest Communications Manager and Senior Supervisors, this role provides leadership, direction, and support to Guest Communications Executives, fostering a motivated team that delivers high standards of service with a commercial mindset. The team handles all guest communications, including Rooms & F&B reservations, Room Service Orders, and Spa.

Opportunity & Benefits

• Join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Work with an award-winning group alongside a highly experienced team

Key Responsibilities

1. Exceed guest expectations with service aligned with the Peninsula Service Principles, aiming for continuous improvement and anticipating guest needs.
2. Maintain detailed knowledge of Rooms configurations, culinary offerings, and implement revenue strategies to maximize sales and revenues in Rooms & F&B.

General Requirements

• At least 1 year of experience in a similar role within Front Office or Reservations in a luxury hotel environment.
• Strong knowledge of customer service, office management, and yielding strategies.
• Excellent time management, organizational skills, adaptability, problem-solving ability, and a positive attitude.
• Fluent in English; second language skills are desirable.
• Ability to build personalized guest relationships while respecting privacy.
• Leadership skills in hiring, developing, motivating, supervising, and managing performance of team members.

Additional Information

This role requires night shift duties based on operational needs, and willingness to work these hours is essential.