Guest Assistant

Thermae Bath Spa; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury day spa in Bath is seeking a Guest Assistant to support guests throughout their journey, maintain pool areas, and ensure the spa is orderly. The ideal candidate has customer service skills, is well-presented, and has previous experience in a similar role. Enjoy various benefits including holiday allowances and career development opportunities in a rejuvenating work environment.

Benefits

Guest experience opportunities

Incentive payments

Referral bonus

Generous holiday allowance

Recognition programs

Career investment programs

Learning and development access

Financial wellbeing discounts

Health and wellbeing platform

Healthcare package

Pension scheme

Qualifications

• Previous experience in a similar role.
• Exceptional standard of personal presentation.
• Ability to work flexible shifts including weekends.

Responsibilities

• Support guests throughout their journey.
• Maintain pool areas and keep the Spa orderly.

Skills

Customer service skills

Attention to detail

Personal presentation

Job description

The Role of a Guest Assistant at Thermae Bath Spa

As a Guest Assistant you will be supporting the guest's journey throughout the Spa, maintaining the pool areas, and keeping the Spa in an orderly state. To be successful in the role you will have previous experience in a similar role, have superb customer service skills and have exceptional standard of personal presentation.

Shifts will vary and the hours of work are currently between 8.30am – 9.30pm, including some weekends.

Thermae Bath Spa is an award-winning day spa located in the heart of the world heritage city of Bath. Here, you can bathe in natural thermal waters, just as the Celts and Romans did over 2,000 years ago. Our facilities include a spectacular open-air Rooftop Pool, the indoor Minerva Bath, a new multi-sensory Wellness Suite, and the historic Cross Bath.

Our Culture

At Thermae Bath Spa, we are dedicated to providing a rejuvenating experience for our guests. Our team values care, attention to detail, and a passion for wellness. We foster a culture of teamwork, respect, and excellence, ensuring that every guest feels relaxed and revitalized.

Join Our Team and Enjoy These Amazing Benefits!

• Guest Experience: Enjoy Thermae Bath Spa with three guests up to 12 times a year, it’s a fantastic way to relax and rejuvenate.
• Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
• Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
• Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
• Recognition Programs: We celebrate positive contributions that align with our company values.
• Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
• Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
• Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
• Future Planning: Secure your future with our Pension scheme.

About YTL Hotels & Spa

YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service.

Our Philosophy

At YTL, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.

Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!

Only those eligible to work in the UK will be considered for the above position.