Guarantee Engineer

MSC Cruises; Greater London; On-site; GBP 60,000 - 86,000; Full time

Job summary

MSC Cruises is seeking a Guarantee Engineer for its Technical New Building Department. You will assess, coordinate, and implement all Guarantee Claims raised by ship officers throughout the guarantee period, ensuring clear communication among stakeholders for prompt resolution.

The role involves leading weekly shipyard calls, preparing monthly progress reports, and maintaining the guarantee database while coordinating with MSC personnel and shipyards globally.

Qualifications

• Ability to read and comment technical drawings.
• Minimum 5 years of professional experience in a similar technical field.
• Autonomous and highly motivated candidate, capable of mobilizing people/resources and actions effectively.
• The right to live and work in the UK
• Fluent in English (spoken & written); knowledge of French or Italian is a plus.
• Ability to easily travel to EU Shipyards and to the vessels (worldwide) regularly.

Responsibilities

• Acts as the responsible person and primary contact between ships, technical superintendents and shipyards.
• Resolves Guarantees independently and escalates when appropriate.
• Ensures cashflow by coordinating refunds for MSC interventions via reconciliation process.
• Leads weekly conference calls with shipyards to discuss main guarantees.
• Coordinates onboard service interventions with shipyards and updates the guarantee database.
• Prepares monthly guarantee progress reports and lessons learned for project teams.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Problem solving

Organizational skills

Education

Bachelor’s / Master’s Degree in Marine Engineering / Architecture

Tools

MS Word

Excel

PowerPoint

Job description

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

We are excited to be hiring for a Guarantee Engineer to join our growing Technical New Building Department. The Guarantee Engineer is responsible for the assessment, coordination and implementation of all the Guarantee Claims raised by the ship's officers throughout the entire guarantee period. Ensuring effective communication between all stakeholders involved in the process and the prompt resolution of priority claims.

Your Impact

• Acts as the responsible person and primary contact between the ships, all the technical superintendents and the shipyards.
• Demonstrates independency in the resolution of the Guarantees, taking care of the escalation when appropriate.
• Ensures positive cashflow by making sure that the shipyards are refunding MSC for intervention which are taken care by MSC personnel, via the reconciliation process.
• Attends interventions/meetings onboard whenever necessary.
• Prepares the Guarantee monthly progress report.
• Maintains and updates the guarantee claims database as well as coordinates onboard service interventions with the shipyard.
• Prioritizes/addresses Main MSC guarantee claims that require immediate attention/action and coordinate with all parties involved accordingly.
• Arranges and leads weekly conference calls with shipyard to further discuss/address/coordinate Main MSC guarantee claims.
• Plans, coordinates and leads quarterly onboard guarantee meetings between MSC and the shipyard throughout the Guarantee period.
• Provides leadership and effective guidance for the timely resolution of pending and open claims.
• Ensures service intervention details and action plans are captured, communicated to the vessel in a timely manner and executed as planned.
• Always maintains good working relations with the New Building team, the shipyards, and all stakeholders, MSC officers and superintendents
• Ensures lessons learned are captured and communicated to project management teams as needed.
• Issues regular updates, reports that will provide clear visibility into progress, challenges, costs and upcoming service intervention forecasts for the upcoming month.

Your Journey so far

• Ability to read and comment technical drawings.
• Good IT skills, particularly MS Word, Excel, Power Point
• Strong interpersonal skills and strong ability to communicate effectively at all levels of management and across multiple cultures
• Excellent organizational skills and proven ability to manage multiple projects/activities in a fast-paced, dynamic environment, as well as the ability to work to tight schedules and endure challenging situations.
• Good negotiation skills
• Proactive and strong problem solving skills

Your Essentials

• Bachelor’s / Master’s Degree in Marine Engineering / Architecture
• Minimum 5 years of professional experience in similar technical field.
• Autonomous and highly motivated candidate, capable of mobilizing people/resources and actions effectively.
• The right to live and work in the UK
• Fluent in English (spoken & written); knowledge of French or Italian is a plus.
• Ability to easily travel to EU Shipyards and to the vessels (worldwide) regularly.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.