GSOC - Senior Operations Analyst

TN United Kingdom; Linlithgow; On-site; GBP 25,000 - 45,000; Full time

Job description

Social network you want to login/join with:

GSOC - Senior Operations Analyst, Linlithgow

Location: Linlithgow, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a0733e2c8f18

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

• Functions as the shift supervisor of the Linlithgow GSOC in the absence of a Duty Operations Manager.
• In conjunction with company management or designated representatives, ensures adequate coverage of all posts and positions.
• Prepares files and submits various reports as required.
• As required and in accordance with applicable company policies and procedures, carries out supervisory duties that can include some or all of the following: orienting and training employees; planning, assigning, and directing work; coaching performance; addressing complaints and resolving problems; observe and report, document all unusual/unsafe activity, and take appropriate action as required.
• Report all building utility/service/life safety issues to the appropriate responders and Security Management.
• Notify, assist and direct external emergency personnel and internal emergency response teams (ERT) as necessary on a global basis as dictated by the situation.
• Dispatch mobile or other patrol officers to check and/or secure access areas into and onto client's premises, as well as, highly sensitive locations within the buildings.
• Dispatch mobile or other patrol officers to service calls and emergency responses.
• Monitor the movements and locations of security personnel in order to expedite service requests, emergency responses and to ensure employee safety.
• Answer global multi-line telephones and dispatch security personnel via means as appropriate.
• Responsible for the proper operation and monitoring of all life safety, access control and loss prevention systems.
• Keep and or document detailed records of activities as they occur during the shift.
• Ensure acknowledgement of alarms and dispatch/assign personnel to investigate.
• Initiate all emergency notification calls, including 999 or other emergency services assistance requests and possess extensive knowledge of emergency response procedures at multiple sites (potentially internationally).
• Prepare all required written reports, including but not limited to: Operations Database, Incident Reports and all other required logs.
• Generate computerized incident reports.
• View CCTV displays for suspicious/unusual/hazardous activities.
• Ensure response to system alarms and notifies the appropriate response resources as directed by procedure.
• Responsible for the proper operation and monitoring of all security telephone, paging, radio and intercom communication systems.
• Provides feedback on operating processes, team processes and procedures to ensure continuous improvement.
• Monitors media and other sites to prepare data and deliver to client.
• Participate in professional development courses and demonstrate improved job knowledge and skills.

Qualifications

Essential

• Must have the right to work in the UK.
• Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period.
• Excellent customer service skills – able to communicate at all levels, demonstrate management potential.
• Problem solving skills with decision-making capability.
• Proficient in MS Office, ability to adapt to new systems.
• Professional in appearance and attitude.
• Demonstrate a high level of integrity dealing with sensitive and confidential issues, be well versed in Data Protection guidelines.
• Proactive – identify and share best practice.
• The ability to embody and uphold the Securitas core values of Integrity, Vigilance, and Helpfulness.
• Be in possession of a current SIA security licence.

Desirable

• Experience desirable with some or all of the following – LENEL, electronic alarm systems.
• Experience of working in a Control Room environment.
• Experience of working in a Security Environment.
• Working towards or completed Securitas Silver Award.

Additional Information

Driving Performance

• Takes Ownership
• Expects Excellence
• Delivers Sustainable Results
• Builds High Performing Teams

Developing Yourself & Others

• Is Respectful
• Is Empowering
• Leads by Example
• Gives & Asks for Feedback

Making Our Strategy Happen

• Drives Innovation
• Seeks Opportunities
• Fosters Collaboration

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Ready to take the next step? Click 'I’m Interested' to submit your CV. Questions? Reach out anytime at [emailprotected].

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!