Growth Strategy Manager - Uber Direct (Retail)

Uber; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Success Manager, der für den Erfolg von Uber Direct im Einzelhandel verantwortlich ist. In dieser spannenden Rolle bauen Sie starke Beziehungen zu Händlern auf, überwachen deren Leistung und treiben strategische Initiativen voran. Sie werden als Hauptansprechpartner für die Händler fungieren und deren Bedürfnisse in die Produktentwicklung einbringen. Wenn Sie eine Leidenschaft für den Einzelhandel haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, um Ihre Fähigkeiten einzubringen und das Wachstum voranzutreiben.

Qualifications

• 3+ Jahre Erfahrung im Kundenmanagement oder 2+ Jahre in der Beratung.
• Starke analytische Fähigkeiten und Erfahrung mit Datenanalyse.
• Erfahrung im Projektmanagement und Stakeholder-Management.

Responsibilities

• Aufbau und Pflege starker Beziehungen zu Händlern.
• Überwachung der Leistung und Empfehlungen zur Verbesserung der Kundenzufriedenheit.
• Identifizierung von Chancen zur Kontenerweiterung und Empfehlung von Wachstumsstrategien.

Skills

Kundenbeziehungsmanagement

Datenanalyse

Projektmanagement

Stakeholder-Management

Kommunikationsfähigkeiten

Geschäftsstrategie

Education

Bachelor-Abschluss

Tools

Excel

SQL

Job description

About Uber

Uber Direct is our Delivery-as-a-Service product that enables restaurants, grocers, and retailers to unlock last mile delivery for their customers via their app or website by utilizing our network of delivery partners.

Role Description

As a Customer Success Manager, you will drive Uber Direct's new business within the retail category. Your role involves collaborating with brands to help grow their business sustainably while delivering excellent experiences to our users. This position requires relationship management, business strategy, operational excellence, and problem-solving skills. You should be comfortable in a startup environment, passionate about our product and partners, and eager to solve challenges proactively.

What You Will Do

1. Build and maintain strong relationships with merchants.
2. Act as the primary owner of merchant health, monitor performance, and provide recommendations to enhance customer satisfaction (e.g., reliability, end-to-end time, user experience).
3. Proactively engage with merchants to ensure their satisfaction and success.
4. Advocate for merchants' needs in product development and service improvements; coordinate with internal teams (product, operations) to address customer concerns.
5. Identify potential issues early to prevent escalation.
6. Monitor relevant merchant metrics, account health, product usage, adoption rates, and customer outcomes.
7. Conduct regular account reviews, such as Quarterly Business Reviews, with Account Managers.
8. Present product value and ROI to stakeholders.
9. Identify opportunities for account expansion and recommend growth strategies.
10. Support the sales team in securing renewals and upgrades.

Qualifications

• 3+ years of customer or client-facing experience, ideally in account management, or 2+ years in consulting.
• Experience in setting and achieving business targets.
• Strong analytical skills: comfortable with data analysis, Excel, and presenting findings. Data-driven decision-making and sound business judgment.
• Commercial acumen: understanding business operations and navigating partner organizations.
• Excellent communication skills for managing diverse stakeholders across levels.
• Project management: ability to plan and execute large-scale projects effectively.
• Stakeholder management: experience working with cross-functional teams (e.g., commercial, analytics, technical, legal).
• Highly autonomous, self-starter, comfortable with ambiguity, and capable of executing ideas independently.
• Interest in retail and consumer goods landscape.

Preferred Qualifications

• Proactive attitude and eagerness to learn.
• Strong critical thinking skills.
• Knowledge of the Last Mile Delivery space.
• SQL experience.

We welcome individuals from all backgrounds eager to help build a future where everyone and everything can move independently. If you are curious, passionate, and collaborative, join us to move the world forward together.

Uber offices foster collaboration and cultural identity. Unless approved for remote work, employees are expected to spend at least half their time in the office. For roles based at green-light hubs, full-time in-office presence may be required. Please consult with your recruiter for specific in-office expectations.

*Accommodations are available based on religious, medical, or legal requirements. To request accommodations, contact [e-mail].