Growth & Retention Customer Success Manager

Celerity Limited; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

Celerity Limited in the United Kingdom is seeking a Customer Success Manager to drive value realisation, retention and expansion within the growth segment. You will own the customer lifecycle from onboarding through advocacy, building strong relationships that secure renewals and enable expansion.

Working with cross-functional teams, you will monitor NRR/NPS, manage a portfolio of 50-75 customers, and shape the Customer Success function as the company scales, delivering measurable outcomes for

Qualifications

• Proven experience in customer success or account management in B2B software.
• Strong understanding of SaaS metrics including NRR, GRR, churn and NPS.
• Excellent relationship and stakeholder management across multiple teams.

Responsibilities

• Own the customer lifecycle from onboarding through advocacy.
• Drive renewals and identify expansion opportunities.
• Lead quarterly business reviews with key accounts.
• Collaborate with Sales, Marketing and Delivery teams.
• Maintain accurate CRM records and report CS metrics.

Skills

Customer Success

Account Management

SaaS Expertise

CRM (Salesforce)

Tools

Salesforce

HubSpot

Job description

Celerity Limited in the United Kingdom is seeking a Customer Success Manager to drive value realisation, retention and expansion within the growth segment. You will own the customer lifecycle from onboarding through advocacy, building strong relationships that secure renewals and enable expansion.

Working with cross-functional teams, you will monitor NRR/NPS, manage a portfolio of 50-75 customers, and shape the Customer Success function as the company scales, delivering measurable outcomes for