Grower Accounts Officer

Buscojobs; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job description

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines. We leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 17,000 people globally.

About the Role

We are seeking a Grower Accounts Officer to support our trading and storage businesses by providing services throughout the full lifecycle of grower engagement, balancing efficiency and grower satisfaction. You will be part of the team expanding our digital communication services, managing contract services, and ensuring grower suppliers are paid correctly. The ideal candidate will have extensive internal and external customer contact experience via telephone, excellent customer service and communication skills, strong IT and digital communication skills, and administrative capabilities.

Key Responsibilities

1. Assist with contract lifecycle administration, including follow-up, amendments, delinquent accounts, washouts, and system reconciliations.
2. Assist with Title Transfers requests from growers.
3. Handle inbound telephone calls from growers.
4. Assist with grower warehouse stock inquiries, reconciliations between inventory and CRM systems, and report opportunities to Grain Merchants.
5. Assist with grower debtors, including overdue follow-up and reconciliations.
6. Calculate and process payments to growers.
7. Conduct reconciliations across key IT systems.
8. Participate in new system projects, conduct UAT, and assist in resolving issues.
9. Create user and training documentation, such as Work Instructions, and conduct training sessions for internal and external stakeholders.
10. Maintain accurate account details, including account owners and primary delivery points.
11. Keep contact details up to date, including mobile numbers, emails, and subscription preferences.

Skills, Experience, and Competencies

1. Strong verbal and written communication skills.
2. Excellent telephone and customer service skills.
3. Attention to detail and strong numerical skills.
4. Strong administrative skills and task follow-through.
5. Interpersonal skills and empathy to build relationships with growers and stakeholders.
6. Ability to work independently.
7. Knowledge of CRM systems (e.g., Salesforce), AgTech tools, email marketing, and Microsoft Office.
8. Excellent planning and organizational skills.

Additional Information

• Effective communication and customer service skills are essential.
• Proficiency in digital communication and computer skills is required.
• Knowledge of the agricultural sector, especially the grain industry, is highly regarded.

Diversity & Inclusion

Louis Dreyfus Company values diversity, equity, and inclusion. We are an equal opportunity employer committed to creating a welcoming environment for all applicants and employees. We support diversity, local communities, and environmental initiatives and encourage candidates from all backgrounds to apply.

Sustainability

Creating fair and sustainable value for our stakeholders, including our people, partners, communities, and the environment, is central to our purpose.

What We Offer

We provide a dynamic international environment with opportunities for career development within one of the world’s largest private companies.

• Work for a global, leading commodities company.