Groups Sales Executive - Houghton Regis

Whitbread Plc; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Group Sales Executive with a focus on securing high-value group bookings across the UK. The role involves responding to customer enquiries, driving KPI performance, and collaborating with multiple teams to enhance client satisfaction. Strong customer service and sales skills are essential for success in achieving revenue targets.

Responsibilities

• Respond to all customer booking enquiries across all channels.
• Drive to ensure KPIs, targets & expectations are met.
• Communicate with wider business to support revenue.
• Work to tight deadlines and manage time effectively.

Skills

Customer service skills

Sales skills

Organisational skills

Time management

Listening skills

Job description

Responsibilities

• Respond to all customers booking enquiries across all channels demands within the agreed SLA.
• Drive to ensure that individual KPI's, targets & expectations and met and further excelling: Booking Conversion, F&B Attachment Rate, Revenue results & customer service quality.
• Communicate to the wider business to support higher value booking to optimism revenue for Premier Inn.
• Ability to work to tight deadlines and manage time effectively.
• Strong organisational skills, with a logical approach.
• Ability to uncover opportunities through a good questioning style and strong listening skills.
• Great Customer and Sales skills

Role overview

If you're passionate about performance, collaboration, and growth, this is where you belong. As a Group Sales Executive at Premier Inn, you play a vital role in establishing Premier Inn as the world's most loved hotel brand for all client types, including Travel Management Companies, Leisure Tours, and Corporate and Leisure group customers. Your primary focus is securing high-value group bookings across the UK's 850 sites by targeting priority quotes, promoting upsell opportunities, and delivering exceptional service both on the phone and digitally. Success here means more than just hitting revenue targets-it's about mastering cross-functional skills, consistently delivering on SLAs and KPIs, and embracing continuous learning. You\'ll work closely with Trading, Commercial, and Operations teams to align strategic goals with customer expectations, ensuring a seamless, high-impact experience across every channel.