Groups Sales Executive

Whitbread Plc; Houghton Regis; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company in the UK seeks a Group Sales Executive to secure high-value group bookings and deliver exceptional service. You will work closely with various teams to meet and exceed KPIs and SLAs while driving revenue growth. Ideal candidates are passionate about customer service and possess strong organizational skills. This role is crucial in establishing a renowned hotel brand across the UK.

Qualifications

• Passionate about performance and collaboration.
• Ability to uncover opportunities through questions.
• Experience in sales or customer service.

Responsibilities

• Respond to customer booking enquiries across all channels.
• Drive individual KPI's and targets.
• Communicate to support higher value bookings.

Skills

Great Customer and Sales skills

Strong organisational skills

Ability to work to tight deadlines

Strong listening skills

Good questioning style

Job description

Responsibilities

• Respond to all customers booking enquiries across all channels demands within the agreed SLA.
• Drive to ensure that individual KPI's, targets & expectations and met and further excelling: Booking Conversion, F&B Attachment Rate, Revenue results & customer service quality.
• Communicate to the wider business to support higher value booking to optimism revenue for Premier Inn.
• Ability to work to tight deadlines and manage time effectively.
• Strong organisational skills, with a logical approach.
• Ability to uncover opportunities through a good questioning style and strong listening skills.
• Great Customer and Sales skills

Role overview

If you're passionate about performance, collaboration, and growth, this is where you belong. As a Group Sales Executive at Premier Inn, you play a vital role in establishing Premier Inn as the world's most loved hotel brand for all client types, including Travel Management Companies, Leisure Tours, and Corporate and Leisure group customers. Your primary focus is securing high-value group bookings across the UK's 850 sites by targeting priority quotes, promoting upsell opportunities, and delivering exceptional service both on the phone and digitally. Success here means more than just hitting revenue targets-it's about mastering cross-functional skills, consistently delivering on SLAs and KPIs, and embracing continuous learning. You\'ll work closely with Trading, Commercial, and Operations teams to align strategic goals with customer expectations, ensuring a seamless, high-impact experience across every channel.