Groups & Reservations Manager

LGH Hotel Management Ltd; Glasgow; On-site; GBP 34,000 - 36,000; Full time

Job summary

A prominent hotel management company in Glasgow is seeking a full-time Cluster Groups & Reservations Manager. You will oversee the Groups & Reservations department, collaborating closely with teams to ensure outstanding guest experiences. The ideal candidate has over 3 years of experience in hotel reservations and a strong ability to lead a high-performing team. This position offers a competitive salary and various perks, including paid overtime and generous holiday allowances.

Benefits

Salary between £34,000 - £36,000

Paid overtime

31 days holiday

Free meal during shifts

Wagestream financial wellbeing app

Subsidised travel support

Enhanced sick pay

Discounted stays at IHG hotels

Qualifications

• 3+ years in a Hotel Reservations or Commercial Management role.
• Proven track record of hitting revenue goals in hospitality.
• Great understanding of all key market segments.

Responsibilities

• Oversee the day-to-day running of Groups & Reservations department.
• Collaborate with Head of Meetings & Events.
• Manage relationships with corporate clients.

Skills

Hotel Reservations experience

Revenue target achievement

Strategic thinking

Relationship-building

Leadership skills

Knowledge of Opera

Tools

Opera

Delphi

Concerto

Job description

We are looking for a Full Time Cluster Groups & Reservations Manager to join us in creating a warm welcome for our guests!

Are you ready to lead, inspire, and make your mark in two of Glasgow’s landmark hotels? We’re on the lookout for a passionate, driven, and people-focused Cluster Group & Reservations Manager to take the lead in shaping outstanding guest experiences across voco Grand Central and Kimpton Blythswood Square Hotel & Spa.

This is more than a job—it’s your opportunity to shine in a dynamic, fast-paced, luxury hospitality environment where your talents are celebrated, and your career can thrive.

The Role:

Based full-time on property, core hours working Monday to Friday, you will be at the heart of our commercial team, overseeing the day-to-day running of our Groups & Reservations department. You will collaborate closely with the Head of Meetings & Events and ensure your team consistently delivers seamless, personalised service that puts the guest experience first.

From managing relationships with corporate clients to maximising revenue opportunities, you will be the driving force behind both operational success and memorable stays.

What you will bring:

• 3+ years in a Hotel Reservations or Commercial Management role
• Proven track record of hitting revenue goals in hospitality.
• Strong strategic thinking and forward-planning mindset
• Great understanding of all key market segments: corporate, entertainment & leisure
• Brilliant communication and relationship-building skills
• The confidence to lead and develop a high-performing team.
• Deep knowledge of Opera (Delphi & Concerto a bonus!)
• A flair for detail and the ability to stay cool under pressure.

What is in it for you:

• Salary between £34,000 - £36,000 per annum (depending on experience)
• Paid overtime & guaranteed hours
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).
• Free meal during your shift
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Subsidised travel support for unsocial hours
• Enhanced sick pay and paid holidays.

Growth & Development:

• Ongoing training and global career progression opportunities
• 2 paid volunteering days annually for a cause you care about
• Perks & Discounts
• Heavily discounted stays across 6,000+ IHG hotels worldwide
• Discounted food & drink while staying on employee rate.
• Friends & family rate for your loved ones
• Exclusive savings on shopping, experiences & more via our perk’s portal
• Wellbeing & Recognition
• Generous maternity/paternity pay.
• 24/7 employee support & mental health first-aiders
• Subsidised City center parking at just £4.50/day
• Up to 50% off dining at Champagne Central & ISAG Restaurant
• 30% off spa treatments at Kimpton Blythswood Spa
• Celebrate your milestones with thoughtful gifts from us.

Are you ready to lead with heart, inspire with purpose, and deliver unforgettable guest experiences?
Join a team that feels like family. Apply now and check out life behind the scenes on Instagram:
?? @vocograndcentral & @kimptonblythswoodsquare

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.