Groups Meetings & Events Planner

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job description

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Groups Meetings & Events Planner, London

Client:

Montcalm Collection

Location:

London, United Kingdom

Job Category:

Logistics

EU work permit required:

Yes

Job Reference:

3231f079a299

Job Views:

8

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

Overview

The role of the Cluster Meetings & Events Planner is to ensure the planning, organisation and efficient coordination of all confirmed meetings & events business. This includes pre-event logistics and pre-event site inspections with the Client, ensuring on-site event operations management are clear, and conducting post-event follow-ups and final billings. Full Opera Sales & Catering CRM knowledge is imperative to fulfil this role.

Key Responsibilities:

• Design, plan, and coordinate all group activities and events, ensuring a seamless and memorable experience for attendees.
• Collaborate closely with internal teams (Sales, Marketing, F&B, etc.) and external vendors to ensure all event facets are in harmony.
• Utilise creative upselling techniques to enhance event experiences and maximise revenue.
• Engage in re-contracting annual and repeat bookings, ensuring customer satisfaction and loyalty.
• Maintain up-to-date knowledge of industry trends, emerging themes, and best practices in event planning.
• Efficiently manage budgets, timelines, and resources for each event, ensuring a profitable return on investment.
• After the signature of the group contract, act as a point of contact between the group and the hotels.
• Coordinate all operational details of groups and events, communicating effectively with all departments involved.
• Prepare group summaries and Food and Beverage service orders, distributing them at least 7 days before the arrival of the group or the date of the event.
• Monitor deposits and payments due on the dates stipulated in the contract, updating the pro-forma invoice, and sending it to the clients whenever necessary.
• Report any changes, cancellations, or special requests to the appropriate departments.
• Resolve any issues with the group or event and carry out appropriate follow-up actions with the customer.
• Responsible for closing the group files after all information has been received.
• Responsible for planning and leading the pre-convention meeting to ensure a direct relationship is created between the department heads and the meeting planner.
• During the group stay, maintain constant contact with the customer, supporting operations and ensuring everything is carried out as planned.
• Review group billing to ensure accuracy.

Requirements:

• A minimum of 2-3 years of experience in event planning, ideally in the luxury hospitality sector.
• Exceptional organisational skills, with acute attention to detail.
• Outstanding communication and interpersonal abilities, with a knack for fostering client and vendor relationships.
• Fluency in English.
• Familiarity with event management software and tools.
• Creative thinker, with a can-do attitude and problem-solving acumen.

Please note you must be eligible to live and work in the UK in order to be considered for this position and we are currently not providing any visa or sponsorship for the role advertised.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note:If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.