Groups Coordinator

NHS Golden Jubilee; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Glasgow seeks a friendly and professional Groups Coordinator. This role involves managing group and corporate enquiries, providing quotes and processing bookings, and maintaining communication with clients. The successful candidate will demonstrate strong organizational skills and flexibility. This is a 12-month fixed-term position offering varied shift patterns.

Benefits

Flexible working options

Inclusive and accessible recruitment processes

Qualifications

• Flexibility and good organizational skills are essential.
• Excellent communication and problem-solving abilities required.
• Experience in a busy environment with changing priorities.

Responsibilities

• Responding to enquiries via email, phone, and online portals.
• Checking rates and availability for group bookings.
• Processing payments and maintaining booking records.

Job description

The Golden Jubilee Conference Hotel is a 4-star Hotel and Conference Centre comprising 170 bedrooms and 15 conference spaces. It is Scotland’s leading residential conference venue, an accredited Venue of Excellence, and a member of the International Association of Conference Centres.

We are looking for a friendly and professional Groups Coordinator to join our team. You will work closely with the events and reception teams in all aspects of group and corporate enquiries and reservations. As the first point of contact for our group and corporate enquiries, you'll provide a warm and efficient first impression of the Golden Jubilee Conference Hotel. You’ll advise clients on availability, rates, hotel facilities, and services, and oversee all enquiries throughout the booking process.

Daily tasks include:

1. Responding to enquiries via email, phone, and online portals
2. Checking rates and availability
3. Providing quotes and issuing contracts
4. Inputting and maintaining blocks, rooming lists, requests, and packages
5. Processing payments and completing banking
6. Upselling additional services
7. Communicating group and corporate business to the wider team
8. Checking and processing commissions for payment
9. Communicating with clients and suppliers, including show rounds

The role requires flexibility, good organizational and communication skills, and excellent problem-solving abilities. Experience working in a busy environment with changing priorities is essential.

This position involves working 4 days out of 7, mainly during office hours, with flexibility for evenings and weekends. Alternative shift patterns can be discussed during the interview. This is a fixed-term role for 12 months.

Please note: The job description and banding are subject to Job Evaluation.

Certificate of Sponsorship: In line with current UK Immigration Rules, this post does not meet the eligibility criteria for a Certificate of Sponsorship to support a Skilled Worker Visa or a Health & Care Worker Visa. Overseas nationals should review alternative immigration options before applying. Further information is available at GOV.UK regarding visas and immigration.

NHS Golden Jubilee is open to flexible working options for this role.

This vacancy may close early if a high volume of applications is received, so please apply early.

As a disability confident leader, we are committed to inclusive and accessible recruitment processes. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support during the recruitment process, please refer to the job pack for more information.

We encourage applications from all community sections and promote a diverse, inclusive workforce. Contact details for the Recruitment Service can be found in the Job Pack.