Groups Coordinator

NHS Golden Jubilee; Clydebank; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned healthcare establishment in Clydebank, Scotland, is seeking a friendly and professional Groups Coordinator to manage group and corporate reservations. Responsibilities include responding to enquiries, checking availability, providing quotes, and processing payments. This role requires strong organizational and communication skills and offers flexibility in working hours. The position is a fixed-term contract for 12 months.

Benefits

Flexible working options

Qualifications

• Experience in a busy environment with changing priorities is essential.
• Ability to handle group and corporate enquiries efficiently.

Responsibilities

• Responding to enquiries via email, phone, and online portals.
• Checking rates and availability and providing quotes.
• Inputting and maintaining blocks, rooming lists, and requests.

Skills

Organizational skills

Communication skills

Problem-solving skills

Flexibility

Job description

The Golden Jubilee Conference Hotel is a 4-star hotel and conference centre with 170 bedrooms and 15 conference spaces. It is Scotland’s leading residential conference venue, accredited as a Venue of Excellence and a member of the International Association of Conference Centres.

We are seeking a friendly and professional Groups Coordinator to join our team. You will collaborate with the events and reception teams to handle group and corporate enquiries and reservations. As the first point of contact, you will provide a warm and efficient first impression of the hotel, advising clients on availability, rates, and hotel facilities, and managing enquiries throughout the booking process.

Daily responsibilities include:

1. Responding to enquiries via email, phone, and online portals
2. Checking rates and availability
3. Providing quotes and issuing contracts
4. Inputting and maintaining blocks, rooming lists, requests, and packages
5. Processing payments and banking
6. Upselling additional services
7. Communicating group and corporate business to the team
8. Checking and processing commissions
9. Communicating with clients and suppliers, including show rounds

The role requires flexibility, strong organizational and communication skills, and excellent problem-solving abilities. Experience in a busy environment with changing priorities is essential.

This position involves working four days out of seven, primarily during office hours, with flexibility for evenings and weekends. Alternative shift patterns can be discussed during the interview. This is a fixed-term contract for 12 months.

Please note that the job description and banding are subject to job evaluation.

Certificate of Sponsorship

In line with UK Immigration Rules, this role does not qualify for a Certificate of Sponsorship for a Skilled Worker or Health & Care Worker Visa. Overseas applicants should review alternative immigration options before applying. More information can be found at www.gov.uk/browse/visas-immigration.

Apply to visit, work, study, settle, or seek asylum in the UK.

The NHS Golden Jubilee is open to flexible working options for this role.

This vacancy may close early if a high volume of applications is received, so early application is encouraged.

As a disability confident leader, we are committed to inclusive and accessible recruitment processes. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support during the recruitment process, please refer to the job pack for more information.

We encourage applications from all community sections. We promote an inclusive culture and pride ourselves on our diverse workforce.

Details on contacting the Recruitment Service can be found in the Job Pack.