Groups Conference and Events Sales Coordinator

Hilton Worldwide, Inc.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global hospitality company is seeking a Conference and Events Sales Coordinator to support sales administration for hotel events. The role involves maximizing revenue, enhancing customer relationships, and ensuring successful event execution. Ideal candidates will possess strong organizational skills and a commitment to high-quality customer service.

Qualifications

• Good organizational and administrative skills.
• Positive attitude and excellent communication skills.
• High IT competency.

Responsibilities

• Maximize revenue through proactive selling.
• Convert inquiries into confirmed sales.
• Build strong customer relationships.

Skills

Organizational Skills

Communication Skills

Customer Service

Sales Techniques

Education

Experience in Conference and Events

Job description

Job Description - Groups Conference and Events Sales Coordinator (HOT0BLOC)

Job Number:

HOT0BLOC

Work Location:

Hilton London Paddington Hotel, 146 Praed Street, London W2 1EE

A Conference and Events (C&E) Sales Administrator will support the sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business.

What will I be doing?

As a C&E Sales Administrator, you will:

• Maximize rooms, groups, conference, and events revenue through proactive selling and management techniques.
• Convert customer inquiries into confirmed sales.
• Contribute to the strategy and planning activities of the Sales team.
• Develop future and repeat business to enhance hotel profitability.
• Handle customer inquiries professionally, demonstrating high standards of customer service.
• Expand existing accounts, focusing on repeat business and upselling opportunities.
• Seek proactive sales opportunities within the team.
• Implement consistent up-selling approaches.
• Build strong customer relationships to understand their needs.
• Arrange and conduct hotel show rounds.
• Ensure all events are administratively and operationally executed successfully.
• Participate in hotel promotional activities.

What are we looking for?

The ideal C&E Sales Administrator will:

• Possess good organizational and administrative skills.
• Have a positive attitude and excellent communication skills.
• Be committed to delivering high-quality customer service.
• Have a confident telephone manner.
• Possess high IT competency.
• Maintain excellent grooming standards.

Preferred qualifications include previous experience in the Conference and Events function.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our team is dedicated to creating remarkable guest experiences every day. Our Team Members are at the heart of this mission!