Groups Conference and Events Sales Coordinator

Hilton Worldwide, Inc.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Groups Conference and Events Sales Coordinator. In this role, you will support the sales administration for hotel events, work closely with customers to understand their needs, and contribute to the hotel's sales strategy. Your proactive approach will help maximize revenue and develop strong customer relationships, ensuring high standards of service. Join a team dedicated to creating memorable experiences and enhancing hotel profitability in a vibrant environment.

Qualifications

• Strong organizational skills and a commitment to high-quality customer service.
• Effective communication skills and a positive attitude.

Responsibilities

• Support sales administration for hotel events and build customer relationships.
• Maximize revenue through proactive selling and manage customer inquiries.

Skills

Organizational Skills

Communication Skills

Customer Service

Sales Techniques

IT Proficiency

Job description

Job Description - Groups Conference and Events Sales Coordinator (HOT0BLOC)

Job Number:

HOT0BLOC

Work Location

Hilton London Paddington Hotel, 146 Praed Street, London W2 1EE

A Groups Conference and Events Sales Coordinator will support the sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business.

What will I be doing?

As a Conference and Events Sales Administrator, you will:

• Support sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business.
• Work closely with the Sales team to contribute to strategy and promotional activities.
• Maximize revenue through proactive selling and management techniques.
• Convert customer enquiries into confirmed sales.
• Contribute to sales strategy and planning.
• Develop future and repeat business, enhancing hotel profitability.
• Handle customer enquiries professionally and demonstrate high customer service standards.
• Develop existing accounts focusing on repeat business and upselling.
• Seek proactive sales opportunities within the team.
• Implement consistent up-selling techniques.
• Build strong customer relationships to understand their needs.
• Arrange and conduct hotel show rounds.
• Ensure proper administration and execution of events.
• Participate in hotel promotional activities.

What are we looking for?

To succeed as a Conference and Events Sales Administrator, you should possess:

• Good organizational and administrative skills.
• A positive attitude and effective communication skills.
• A commitment to delivering high-quality customer service.
• Confident telephone manner.
• High IT proficiency.

Experience working in the Conference and Events function is advantageous.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional guest experiences worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting us as a team to create memorable experiences every day. Our Team Members are at the heart of this mission!