Groups and Tours Event Administrator

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Groups and Tours Event Administrator to enhance their event management team. This role involves organizing and managing large group bookings, ensuring seamless communication with clients and tour operators. The ideal candidate will have strong organizational skills and at least two years of experience in event planning. You'll be key in building relationships and ensuring client satisfaction, all while contributing to the growth of the business through effective event execution. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this opportunity is for you.

Qualifications

• 2+ years of experience in managing large-scale events and group bookings.
• Strong ability to manage complex logistics and client expectations.

Responsibilities

• Organize and manage event details for large groups and tour operators.
• Maintain communication with clients to align expectations.
• Track payments and invoices for group bookings.

Skills

Organizational Skills

Event Coordination

Relationship Building

Client-Focused Service

Problem-Solving

Education

Experience in Event Planning

Job description

Social network you want to login/join with:

Groups and Tours Event Administrator, London

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Client:

Bill's Head Office

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9f426efe2a81

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Bill's Restaurants is looking for a Groups and Tours event administrator to assist the team to look after the administration with increased numbers of bookings.

This role is to assist an efficiently plan and manage all group bookings
and events, particularly those from tour operators, while ensuring the smooth
transition of event details to site operations. The role aims to achieve
excellent client feedback, promote repeat business, and identify opportunities
for growth by expanding our network and increasing bookings.


In this role we are looking for someone that can;

Organize and manage event details for large groups and tour operators, ensuring
client requirements are met and expectations are clearly communicated.

Maintain regular communication with clients throughout the planning process to
capture all necessary details and align expectations.

Finalize event details with clients before handing over to the operations team
for execution.

Collaboration with Tour Operators and Clients:



Build and maintain strong relationships with tour operators, ensuring their
group requirements are met and expectations are managed for each event.

Work closely with the operations team to ensure smooth execution of events and
quickly address any last-minute changes or requests from large group bookings.

Research and Business Development:



Conduct research to identify new companies, tour operators, and industry
contacts to increase group bookings.

Payment and Invoice Tracking:



Track payments and invoices for group bookings, ensuring that all financial
aspects of events are properly managed and followed up as necessary.

Coordinate with clients and the finance team to ensure timely payments and
resolve any invoicing issues.

Client Feedback and Continuous Improvement:



Collect post-event feedback from clients and analyse it to identify areas for
improvement.

Use client feedback to enhance future event offerings and ensure client
satisfaction across all group and tour bookings.

Work with the Groups and Tours Manager and Head of
Reservations and Revenue to make adjustments and improvements based on client
feedback.

Client Feedback and Relationship Management:



Maintain positive relationships with restaurant and event teams to optimize
space occupancy and drive revenue where possible.

Key Qualities and Experience

Strong Organizational Skills: Ability to manage complex logistics and large

Strong Organizational Skills: Ability to manage complex logistics and large
group bookings efficiently.

Experience with Group Coordination: Experience in managing large-scale
events, particularly for groups or tours, with an understanding of the specific
needs of such events.

Industry Knowledge: Familiar with both restaurant and event operations,
with the ability to work across multiple departments.

Relationship Building: Ability to work effectively with tour operators,
clients, and suppliers to ensure a smooth event experience.

Client-Focused: Dedicated to delivering high-quality service and
ensuring a positive client experience, even in a high-volume environment.

Experience: At least 2 years of experience in event planning,
particularly managing group bookings or working with tour operators.

Practical and Adaptable: Ability to handle the day-to-day challenges of
event management, with a focus on planning, problem-solving, and flexibility.