Groups and Events Executive

InterContinental Hotels Group; City of Edinburgh; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading hospitality group in Edinburgh seeks a driven Groups and Events Executive. The role involves building client relationships, managing bookings through in-house systems, and ensuring excellent service delivery. Ideal candidates have experience in commercial teams within luxury properties, attention to detail, and a commitment to enhancing guest satisfaction. The position offers competitive salary, career growth opportunities, and various employee perks.

Benefits

Financial security including paid overtime

Growth and development opportunities including extensive training

Worldwide discounted room rates

Access to 24/7 employee assistance programme

Complimentary stay for you+1 after probation

Qualifications

• Experience within a commercial team in a 4 or 5-star property.
• Ability to maintain brand standards and maximize revenue.
• Team-oriented to enhance guest experience.

Responsibilities

• Liaise with clients for event details and reservations.
• Deliver excellent service through meetings and communication.
• Maximize sales through effective inquiry management.

Skills

Client relationship management

Attention to detail

Sales maximization

Job description

We are looking for a driven Groups and Events Executive (Full-Time) to join us at Kimpton Charlotte Square Hotel and InterContinental Edinburgh’s Cluster Commerical Team!

At Kimpton, we are all about being yourself – we pride individuality and being the best version of you. Our meticulously designed Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel. Whereas InterContinental Edinburgh The George Hotel, is full of culture and has been serving guests since 1881, so we know what it takes to provide an amazing guest experience and just as importantly, to ensure our Team Members are happy.

What do you need to be a Groups and Events Executive? You will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets.

• Liaise with clients to ensure that accurate details for each event & reservation are obtained
• To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
• Establishing client requirements and identifying how the hotel can facilitate their needs
• Responding to all Groups & Events enquiries in-line with company standard
• Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
• Accurately inputting all enquiries into Sales and Catering system
• Compiling accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require
• Actively working as part of a team to achieve the department objectives and budget
• Actively consider prevention, recovery, and investigation of any complaints

So, we are looking for someone who has…

• Has some experience within a commercial team – preferably within a 4 or 5* property or destination venue
• Has a high attention to detail, you can ensure that our brand standards are being met at all times and revenue maximised
• Overall, you will be willing to work within our team to embrace our service and delight our guests!

So why work for us (aside from joining an awesome team…)? Well, look no further! We can offer you…

• Financial security - £ 27,494.27 salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role. Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
• Hotel specific benefits – complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.

Does this sound like a team you would love to be a part of? If so, please apply today!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.