Group Support Volunteer

NHS; Doncaster; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare organization in Doncaster seeks volunteers for the Therapy Group Support for the Hearing Voices Group. This role involves providing coaching calls to participants, keeping records of sessions, and working alongside clinical staff while ensuring no medical advice is offered. No previous lived experience is required. Flexible working hours are available for this voluntary position.

Qualifications

• Ability to provide emotional support through coaching calls.
• Willingness to work as part of a team with psychological professionals.

Responsibilities

• Provide coaching calls to participants of the hearing voices group.
• Keep records of the coaching calls for the clinical team.
• Ensure no medical advice is given and escalate concerns as needed.

Skills

Good listening skills with a warm, friendly and professional approach

Job description

Job summary

A volunteer opportunity has become available for a Therapy Group Support for the Hearing voices Group in the Doncaster Care Group.

The hearing Voices Group is delivered by the Community Mental Health Teams and the Early intervention team. It is facilitated by psychological professions alongside a peer support volunteer. It offers a safe, supportive environment where individuals can share their experiences of hearing voices and develop a more positive, informed understanding of them. The group aims to help participants building coping strategies, reduce the distress and impact associated with their experience, and foster a sense of empowerment.

This volunteer role will work together with the team to provide weekly coaching calls to group participants in between the group sessions. This includes providing group reminders to encourage attendance to the group and also to build confidence for patients to practice coping strategies and techniques shared in the group.

This role does not include delivering the group.

Main duties of the job

The successful candidate would volunteer as part of a team made up of psychological professionals, mental health nurses and STR works to provide coaching calls to the group participants of the hearing voices group.

This role includes keeping a record of the coaching calls and providing these to the clinical team to input to clinical records (guidance will be provided). The volunteer will not be responsible for accessing patient records. There is an expectation that no medical advice is given by the volunteer, and the volunteer would need to escalate any patient questions, concerns or feedback to a member of staff.

Volunteers will be supported by a psychological therapy leads and other clinical staff working into the psychosis pathways.

Access to a laptop and office phone (where required) will be provided in the team office to support this role.

Lived experience or carers experience is not required for this role.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

Details Date posted

14 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Voluntary

Working pattern

Flexible working

Reference number

376-VOL-047-B

Job locations

Tickhill Road Hospital

Balby

Doncaster

DN4 8QN

Job description Job responsibilities

Please view the attached role description and person specification to view the full details about the role.

Job description Job responsibilities

Please view the attached role description and person specification to view the full details about the role.

Person Specification Essential Essential

• Good listening skills with a warm, friendly and professional approach

Person Specification Essential Essential

• Good listening skills with a warm, friendly and professional approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Rotherham Doncaster and South Humber NHSFT

Address

Tickhill Road Hospital

Balby

Doncaster

DN4 8QN

Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Rotherham Doncaster and South Humber NHSFT

Address

Tickhill Road Hospital

Balby

Doncaster

DN4 8QN

Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)