Group Protection Insurance Administrator

Aviva; Eastleigh; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

An established industry player is seeking a driven and dynamic individual to join their frontline administration team. This role offers a fantastic opportunity to enhance your understanding of insurance products while providing exceptional service. You'll be responsible for managing customer queries, processing renewals, and maintaining strong relationships with intermediaries. With a supportive work environment and opportunities for professional growth, this position is perfect for someone looking to make a meaningful impact in a collaborative team. Enjoy a competitive salary and a range of benefits that prioritize your wellbeing and professional development.

Benefits

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Flexible benefits including sustainability options

Supportive policies including parental leave

Qualifications

• Experience in insurance or finance administration is essential.
• Strong communication skills via email and telephone are required.

Responsibilities

• Provide excellent customer service and manage daily queries.
• Build and maintain relationships with intermediaries.

Skills

Customer Service Skills

Problem Resolution

Strong Communication Skills

Organizational Skills

Teamwork

Education

Experience in Insurance or Finance Administration

Tools

Microsoft Excel

Job description

Group Protection Insurance Administrator

Salary - starting at £25100

This is a great job for someone...

We’re looking for a driven, dynamic and creative individual to join our frontline administration team. Your can-do attitude and dedication to delivery will ensure that as well as providing exceptional service, you take this fantastic opportunity to enhance your understanding of our products, systems and customers.

A bit about the job

Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness.

Group Protection’s purpose is all about “helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one”, counting on us to be there for them when they need it most.

• You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work.
• You will possess the ability to work within a close knit team as well as under your own autonomy.
• You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business.
• Supporting change in the business and raising suggestions for improvement.

Skills and experience we’re looking for

• Experience in insurance or finance administration.
• Strong communication skills, via email and telephone.
• Ability to manage change of priorities and can organise and manage own workload.
• Approachable team member, able to easily build rapport with others.
• Excellent skills with Microsoft applications (especially Excel).

What you’ll get for this role:

• Starting salary of £25100 based on 35 hours a week (depending on location, skills, experience, and qualifications). 40 hour contracts available with a pro-rata'd salary, starting at £27,314.
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on [e-mail].