Group Product Lead

John Lewis & Partners; Greater London; Hybrid; GBP 77,000 - 110,000; Full time

Job summary

John Lewis & Partners in London is seeking a Group Product Lead for the Availability & Fulfilment domain. You will lead multiple cross‑functional teams across business, technology and UX to deliver outstanding customer experiences and drive growth in line with the JLP Product Framework.

The role combines strategic product leadership with hands‑on coaching, shaping product strategy and delivery across omnichannel touchpoints, with hybrid working and a permanent contract.

Qualifications

• Demonstrated ability in product leadership, strategy and value creation.
• Experience leading cross-functional teams across multiple locations.
• Strong commercial and analytical communication with stakeholders.
• Proven track record of large-scale transformational change initiatives.
• History of growing product management talent.

Responsibilities

• Lead the product development process across discovery to delivery.
• Define strategy for the Availability & Fulfilment domain and translate into actionable work.
• Coach and develop high performing teams while managing priorities.
• Drive omnichannel customer experiences and business growth.

Skills

Product leadership

Cross-functional teams

Stakeholder management

Commercial and analytical thinking

People management

Transformational change

Job description

About The Role

Digital is the growth engine that will power John Lewis to become leading again. We have an exciting opportunity as Group Product Lead within our John Lewis Digital team. In this role, you are the intersection between business, technology and user experience, leading multiple teams to deliver exceptional customer experiences and drive growth, in line with the JLP Product Framework. As Group Product Lead for the Availability & Fulfilment team, you will be at the forefront of transformational change as we modernise our digital capabilities to deliver exceptional customer experience and business growth. The successful candidate will be an expert leader, with demonstrable experience of developing the people, process and technologies that drive our most complex digital journeys. You will have a clear vision for the omnichannel experience, with the ability and drive to make this a reality for our customers and Partners. You will be responsible for managing the product development process from product discovery and truly understanding the tactical and strategic problems that need to be solved across the business and technology, putting the customer at the heart of your decisions. You will define the area on which to focus and develop products that are desirable, feasible and viable. You will drive innovation and transformation to achieve both customer and business outcomes. Your success, and that of your product domain, relies on every team member understanding the vision and being passionate about our customers and the direction of travel. You will be responsible for shaping the product strategy for your domain, ensuring all teams can translate the strategy into prioritised and actionable units of work for the Development teams and deliver a best-in-class customer and user experience for business success across multiple digital touchpoints. You will be expected to lead by example, with a hands-on approach, coaching and developing an expert high performing team.

• Contract type - This position is a Permanent Role
• Working pattern/flexible working - Hybrid working. Core days for the Digital team are Mondays and Thursdays, with an additional core day TBC working towards more in person
• Location - This role is based at our London Head Office campus in Pimlico, and will require a balance between office working and some onsite time in shops, contact centres and supply chain locations.
• Salary range £76,800 - £110,000

Essential Skills/experience You’ll Need

• Demonstrated ability in Product Leadership, managing value creation and strategy across a mix of 1-5 year Product horizons
• Comprehensive understanding of shop, supply chain and inventory management technologies and operations, through an internal user, customer and competitor lens
• Experience leading cross-functional teams in multiple locations, with the ability to simultaneously manage multiple priorities while adhering to time-sensitive deadlines
• Highly commercial and analytical. An excellent communicator and storyteller, able to build trusting relationships with key stakeholders and presenting concepts and ideas in different formats, depending on context
• Demonstrable evidence of leading large scale transformational change initiatives in areas with high legacy and/or complexity
• Accomplished people manager, with a history of growing Product Management talent and managing individual, team and 3rd party performance

Desirable Skills/experience You May Have

• Experience with B2C businesses, with an app-first customer experience
• Operational experience in shops and supply chain

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or short‑hour contracts, where possible.