Group Process and Certification Manager

Costain; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading infrastructure firm is looking for a professional to lead the development of their management system. Responsibilities include implementing processes, managing ISO audits, and ensuring compliance with industry standards. The ideal candidate has expertise in process development, quality management systems, and strong communication skills. This role requires a proactive approach to stakeholder engagement and collaboration.

Qualifications

• Expertise in end-to-end process development and controls.
• Experience with Quality Management Systems and ISO.
• Excellent communication and negotiation skills.

Responsibilities

• Lead the implementation of Costain Way management system.
• Coordinate industry standards certification activities.
• Prepare and present reports on audit progress.

Skills

Process development

Quality Management Systems

Communication skills

Team leadership

Problem-solving skills

Education

ISO 9001 Lead auditor certification

Certified Internal Auditor

Tools

Microsoft Office Suite

Adobe Acrobat

Visio

Job description

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Job Description

Leads the development and update of the Costain Way management system, supporting process owners in developing / updating processes and controls. Business lead for industry standards certification, ensuring certification is maintained, audit activities are performed as required and external audit scope and service meets business needs.

Responsibilities

• Responsible for the implementation, use and future development of the Costain Way
• Work with process owners to define, develop or update process documentation, ensuring changes adhere with governance requirements and industry best practice
• Lead programme of process and control improvement, drawing on assurance / audit findings and ensuring development priorities align with business needs and are agreed with senior management
• Support functions and process owners in defining and evaluating controls
• Lead management reviews of the Costain Way, summarising review results
• Coordinate periodic policy review and update, supporting executive board sponsors
• Communicate key Costain Way changes to the business and gather and respond to feedback

Standards, Certification and ISO audits

• Oversee industry standards certification activities, ensuring scope and level of service from external support (for example BSI) meets Costain requirements and budget
• Manages progress against certification / ISO audit plan, and works with Divisional leadership teams and heads of function to coordinate audits and share outputs
• Reporting and assurance engagement
• Prepares and presents reports to senior management on Costain Way changes / update status, audit progress and findings / compliance data

Knowledge, Skills, and Experience

Essential

• Expertise in end-to-end process development and controls definition across multiple disciplines / functions
• Quality Management System experience and familiarity with ISO 9001 and associated requirements
• Understanding of UK corporate governance and assurance requirements, and market providers
• Proven ability to develop, sustain and improve a compliant Management System aligned with business needs
• Understanding of core business processes and controls (lifecycle governance, finance, business planning, risk management, health and safety, quality management)
• Excellent communication, facilitation, collaboration / team working and negotiation skills
• Experience of leading small teams
• Proficient in use of Microsoft office suite, Adobe Acrobat, Visio and Icosnet.

Behavioural Attributes

• Strong communication skills with ability to present and explain complex information to a diverse audience including senior leaders.
• Confident in organising and facilitating workshops and adept at securing buy in and participation / engagement from diverse stakeholders
• Excellent team working skills, proactive in working with and supporting others to achieve team goals
• Good problem-solving skills and ability to identify, develop and implement solutions to meet business needs / objectives
• Promotes compliance with process and controls, persuading others of the 'why', and using influence and negotiating skills to find a pragmatic way through obstacles
• Builds strong relationships with internal and external stakeholders, negotiating to secure required inputs and ensuring a collaborative approach to overcoming issues

Desirable

• Extensive Internal Audit experience
• In-depth knowledge of infrastructure sector and common sector risks and compliance issues
• Understanding of enterprise risk management

Qualifications

Desirable

• ISO 9001 Lead auditor certification (CQI IRCA)
• Certified Internal Auditor (IIA)
• Prince II or APM PMQ
• Six Sigma Black Belt