Group Operations Executive - Polish Speaking

Travel Trade Recruitment; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading inbound travel company in the UK is seeking an Operations Executive fluent in Polish to coordinate group tours across the UK and Europe. The role involves managing services, communicating with partners, and ensuring smooth operations. Ideal candidates are organized, detail-oriented, and possess excellent communication skills. Join a fast-paced, collaborative team with opportunities for career growth.

Benefits

Flexible work environment

Opportunities for career growth

Collaborative team environment

Qualifications

• Proficiency in English and Polish, both written and spoken.
• Strong organizational and multitasking skills.
• Previous experience in a travel operations role is a plus.

Responsibilities

• Coordinate, manage, and operate groups once confirmed.
• Book services and ensure accurate details are updated.
• Liaise with Accounts to invoice customers and pay suppliers.

Skills

Fluent in Polish

Strong organizational skills

Excellent communication

Attention to detail

Job description

Are you a detail-driven operations professional with fluent Polish and a passion for group travel coordination? This well-established and successful inbound travel company is looking for a proactive and highly organised individual to join a growing international team, supporting group tours across the UK and Europe.

As an Operations Executive, you will be at the heart of our operations, ensuring seamless coordination and execution of tasks, operate group tours throughout the UK & Europe. Your proficiency in Polish will be instrumental in liaising with our Polish-speaking partners and clients, driving efficiency and excellence in our operations.

Key Responsibilities

• Coordinate, manage and operate groups once confirmed by working closely with service providers including hotels, coach companies, guides, attractions, restaurants etc;
• Communicate effectively with Polish-speaking partners and clients to address their needs and concerns;
• Book services for confirmed groups and ensure accurate details are entered and kept updated in the EI system;
• Prepare all documents such as vouchers, rooming lists, programs & liaise between your colleagues, customers and suppliers;
• Liaise with Accounts to invoice customers, collect payments & pay supplier purchase invoices in a timely manner;
• Provide on tour support during office hours and part of an emergency service outside of hours;
• Research and develop innovative products and suppliers in both new and existing destinations based on customer profile and requirements;

Key Qualifications

• Proficiency in English and Polish, both written and spoken.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and a proactive approach to problem-solving.
• Previous experience in a travel operations role is a plus.
• Ability to work independently and as part of a team.
• Product knowledge of EU/UK & Comfortable using AI

Why Apply?

• Be part of a collaborative, multilingual team passionate about travel.
• Gain exposure to high-impact operations across the UK & Europe.
• Opportunities for career growth and personal development.
• Flexible work environment (but expect a fast pace, especially in peak season).

📩 Ready to apply?
Click "Apply" or message us directly with your CV and a short note outlining your experience and interest in the role.
Let your skills in logistics, languages, and travel shine in a role where every day brings something new.