Group Operations Director

Reeves - The Pension Specialists; Newcastle upon Tyne; On-site; GBP 98,000; Full time

Job summary

A well-regarded financial advisory firm seeks a Group Operations Director to guide their growth. This pivotal role focuses on operational excellence and requires a dynamic leader to mentor teams, upgrade systems, and enhance client services in a vibrant workplace. The right candidate will embody the company's values of trust and integrity while driving performance and compliance across operations.

Qualifications

• Strong leadership and motivational skills.
• Proven analytical and organizational skills.
• Ability to effectively communicate and solve problems.

Responsibilities

• Lead and mentor teams to ensure operational excellence.
• Develop and implement strategic processes and automation.
• Align operational structures to support growth and client satisfaction.

Skills

Leadership

Interpersonal Skills

Analytical Skills

Problem-solving Skills

Communication

Critical Thinking

Flexibility

Job description

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Reeves - The Pension Specialists provided pay range

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Reeves is a well-established firm of independent financial advisers that has been providing expert guidance to its clients for over 25 years. We are fully regulated by the Financial Conduct Authority (FCA) and specialise in helping our clients secure their financial future and achieve their long-term goals.

Reeves are an FT Advisor Top 100 firm providing expert pension advice, retirement planning & investment services. We put our clients at the heart of everything we do. We are passionate about providing our clients with an unparalleled service that is bespoke to their needs. Our desire to make sure they achieve their retirement goals is what drives us to be the best we can - this is what sets us apart. We understand the industry, our clients, and their unique goals, so that we can help them realise their retirement dreams, leaving a lasting legacy.

Our culture is built on a foundation of trust, care, and continuous improvement. We believe that a positive and inclusive workplace is essential for fostering innovation, growth, and success. Our commitment to these core values guides our actions and decisions, shaping a vibrant and dynamic environment where every employee can thrive.

We are seeking an experienced and inspiring Group Operations Director to lead and mentor our expanding organisation through an exciting period of growth. This role is central to ensuring operational excellence, strategic alignment, and consistent client service across the business. The successful candidate will be a dynamic leader, capable of mentoring teams, shaping strategy, and have the technical skills to upgrade our systems and controls, process, and automation, driving consistent operational excellence.

What you will do

• Work with pace and energy to create a high performing, vibrant culture culminating in operational excellence.
• Upgrade systems and controls, developing process and automation utilising technical skills and knowledge.
• Work closely with the Senior Management Team to deliver quality management performance and drive the success of the day-to-day operations.
• Provide operational leadership and consistent delivery of services, processes, and performance against strategic objectives.
• Mentor and develop managers and senior operational staff, promoting a culture of accountability, collaboration, and continuous improvement.
• Align operational structures, systems, and workflows to support sustainable growth, client satisfaction, and regulatory compliance.
• Complement and monitor KPIs and performance metrics to drive operational efficiency, consistency, and quality across the group.
• Support risk management, governance, and compliance standards across all operational activities.
• Act as a bridge between the entities and the executive team, ensuring effective communication, feedback, and execution of group-wide initiatives.
• Champion a client-first culture, embedding service excellence into every operational touchpoint in the client journey.

The Person:

• Strong leadership, interpersonal and motivational skills
• Strategic thinker and solutions approach – outcome focused
• Proven technical, analytical, statistical, and organisational skills
• Excellent communicator, listening and problem-solving skills
• Commercial approach combined with engagement with stakeholder
• Adaptability and flexibility, able to manage fast paced change
• Excellent relationship building and critical thinking skills
• Execution of business tactical plans – enabler – make things happen
• Ability to prioritise workload and meet deadlines
• Demonstrates a high level of discretion and confidentiality.
• Demonstrate working within a Culture and Values driven business

Values

Our core values – Trust, Honesty, Integrity & Care. The key drivers in providing excellent client service and a guide as to what we expect in any new team member at Reeves.

To view the candidate pack please visit:

https://castlepeak-group.com/job/group-operations-director/

Or email our retained consultancy Castle Peak Group:

[e-mail]

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, General Business, and Customer Service

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