Group Operations Director

Peopleforce Recruitment Ltd; England; Hybrid; GBP 65,000 - 80,000; Full time

Job summary

A dynamic recruitment agency in the UK is seeking a Group Operations Director to optimize operational performance across its businesses. You will report directly to the CEO and drive service delivery, team development, and strategic execution. The ideal candidate is a proven leader with experience in service-led industries, passionate about innovation and compliance. This role offers a hybrid work model, competitive salary, and a supportive culture.

Benefits

Company car or car allowance

Private healthcare

9-day working fortnight

Career development support

Annual company day & team recognition awards

Qualifications

• Proven history in a senior/director-level operations role.
• Experience in a service-led or project-based industry.
• Desirable experience in the fire and security industry.

Responsibilities

• Lead all group operational teams across service and projects.
• Drive strategic planning and implement scalable processes.
• Define and track KPIs to deliver high-performance outcomes.
• Mentor and grow teams to support long-term business goals.
• Oversee budgets, reporting, and cost-efficiency measures.
• Ensure compliance with industry regulations and quality standards.
• Collaborate with commercial teams to support business growth.
• Champion innovation and technology adoption.

Skills

Leadership

Strategic planning

Budget management

KPI tracking

Team development

Compliance knowledge

Job description

Group Operations Director

Location: Hybrid Hertfordshire & Midlands

Salary: £65k - £80k + Bonus + Company Vehicle or allowance + Private Healthcare + Every other Friday as a DAY OFF.

Our client is a dynamic and growing group of independently owned businesses delivering innovative fire and security solutions across the UK. With ambitious plans to scale to £12m turnover by 2026, this is your opportunity to help shape the operational future of a people-first business that prioritises compliance, innovation, and outstanding customer experience.

About the Role

We are looking for an experienced Group Operations Director to lead and optimise the operational performance of our client's group companies. You will report directly to the CEO and be responsible for driving service delivery, team development, and strategic execution across all operational functions. This is a key leadership role for someone who thrives on continuous improvement, operational excellence, and getting it right first time, every time.

Responsibilities:

• Lead all group operational teams across service and projects
• Drive strategic planning and implement scalable processes
• Define and track KPIs to deliver high-performance outcomes
• Mentor and grow teams to support long-term business goals
• Oversee budgets, reporting, and cost-efficiency measures
• Ensure compliance with industry regulations and quality standards
• Collaborate with commercial teams to support business growth
• Champion innovation and technology adoption

You will need to have a proven history in a senior/director-level operations role within a service-led or project-based industry. It is desirable that the ideal candidate will have existing or previous experience in the fire and security industry. You are a confident leader, strategic thinker, and commercially aware decision-maker who can lead teams with integrity and drive transformation across multiple locations.

Why join our client:

• 9-day working fortnight for better work/life balance
• Company car or car allowance
• Private healthcare
• Days holiday (rising with service) + bank holidays
• YuLife top-rated wellbeing & rewards platform
• Salary sacrifice pension & death in service insurance
• Quarterly 1:1s & career development support
• Annual company day & team recognition awards
• Friendly, supportive, and ambitious culture