Group Manager

OCS; Hull and East Yorkshire; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

OCS Academy Digital Learning

Wagestream Flexible Pay

Job summary

OCS UK & Ireland is seeking a senior catering manager to lead multi-site operations, develop menus with site managers, and ensure brand and safety standards across all sites.

You will train senior catering staff, recruit to meet workload demands, and foster strong client relationships while maintaining high service levels. Visibly engaged on site and adept at coordinating across teams will be essential.

Qualifications

• Experience at a multi-site level within contract catering.
• Hands-on and visible when visiting sites.
• Bachelor’s degree in business, operations management, or related catering, or NVQ Level 3 or equivalent.
• Natural leader with the ability to motivate and gain followership.
• Strong problem-solving and planning/coordination abilities, with food hygiene Level 3 advantageous.

Responsibilities

• Create menus with site managers, considering demographics, client needs, menu size, dietary requirements and budgets.
• Manage and train senior catering staff; ensure site managers train their teams.
• Ensure brand standards on menus, serving procedures, etiquette, safety standards and regulations.
• Assist with recruiting to meet workload demands.
• Build and maintain relationships with stakeholders, providing reliable, value-driven support.

Skills

Leadership

People management

Stakeholder management

Problem solving

Planning & coordination

Education

Bachelor's degree in business/operations management or related catering

NVQ Level 3 or equivalent

HNC/HND in Hospitality Management ( Beneficial )

Job description

About The Role

Working Pattern

This role will be 5 days out of 7 per week, evenings possible.

Key Responsibilities

• Work with your site managers to create food and drink menus for the site and one-off events, considering factors such as the local demographic and clients’ needs. You will also need to consider, menu size, dietary needs, and available cooking equipment and budgets
• Manage and train the senior catering staff and ensuring that the Site Managers have also carried out subsequent training with their staff
• Ensure Brand standards are met on menus, serving procedures, company etiquette, safety standards, and regulations.
• Assist with the recruiting of new staff to meet workload demands
• Be able to manage relationships with stakeholders across the contract, providing first-line confidence in all discussions, demonstrating value, and exceeding expectations

What are we looking for?

• Have experience at a multi-site level within contract catering
• Have the ability and interest in being hands‑on and visible in their sites when visiting
• Have a bachelor’s degree in business, operations management, or a related catering at NVQ Level 3 or equivalent
• Be a natural leader who gains follow‑ship
• Be a logical problem solver, able to think on their feet

The ideal candidate should meet the following criteria:

• Must have the Right to Work in the UK
• A Higher National Certificate (HNC) or Higher National Diploma (HND) in Hospitality Management is beneficial
• Experience in the management of catering operations and teams is essential
• Should have a solid background in the contract catering sector
• Demonstrate the ability to lead, mentor, and motivate a team of catering managers
• Be able to develop strong relationships with clients and catering managers to ensure that expectations are met
• Be effective in planning and coordination of catering services within the designated area
• While not always mandatory, having a food hygiene certificate (Level 3) is advantageous

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award‑Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.