Catering Supervisor

OCS; Lichfield; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Award Winning Employer

Digital Learning

Discounts & rewards via Hapi app

Professional growth opportunities

Flexible pay via Wagestream

Job summary

OCS UK & Ireland is seeking a Front of House Supervisor to oversee daily catering services and ensure high standards of service. You will lead a busy FOH team, assist with daily menu planning, and monitor quality, hygiene, and safety while supporting cost controls.

The role requires strong leadership, customer service focus, and experience in contract catering. UK access and weekend hours are involved, with opportunities for professional development.

Qualifications

• Experience in a similar role within contract catering.
• Knowledge of food hygiene and health & safety.
• Proven track record in supervising a team.
• Strong organisational and management skills.
• Excellent customer service and interpersonal abilities.

Responsibilities

• Manage Front of House day-to-day operations to ensure smooth service.
• Assist in planning daily menus that are innovative and cost-effective.
• Monitor food/beverage quality, portions, and presentation standards.
• Lead and supervise the Front of House team, including training and performance management.
• Deliver excellent customer service and resolve client issues promptly.
• Ensure health and safety compliance and maintain hygiene records.
• Order supplies, manage stock levels, and conduct inventories.
• Help control costs and ensure financial viability of catering services.

Skills

Team leadership

Customer service

Time management

Microsoft Excel

Education

Food hygiene certificate (Level 2)

Tools

Microsoft Office

Job description

About The Role

Hours per week: This role is working varied days and will include over the weekend, 8am- 2pm or 4pm-9pm

Key responsibilities

• You will be supporting in managing the Front of House day-to-day operations of catering services, ensuring everything runs smoothly and efficiently
• Supporting in creating and planning daily menus that are innovative, cost-effective, and meet dietary requirements
• Monitoring the quality of food and beverages, ensuring portion control, and maintaining high standards of presentation
• Leading and supervising the Front of House catering team, including training staff and managing their performance
• Ensuring excellent customer service by addressing client needs and resolving any issues promptly
• Ensuring compliance with health and safety regulations, maintaining hygiene standards, and keeping accurate records
• Ordering supplies, managing stock levels, and conducting inventory checks
• Helping to control costs, and ensuring the catering service is financially viable

Hours per week: This role is working varied days and will include over the weekend, 8am- 2pm or 4pm-9pm

Key responsibilities

• You will be supporting in managing the Front of House day-to-day operations of catering services, ensuring everything runs smoothly and efficiently
• Supporting in creating and planning daily menus that are innovative, cost-effective, and meet dietary requirements
• Monitoring the quality of food and beverages, ensuring portion control, and maintaining high standards of presentation
• Leading and supervising the Front of House catering team, including training staff and managing their performance
• Ensuring excellent customer service by addressing client needs and resolving any issues promptly
• Ensuring compliance with health and safety regulations, maintaining hygiene standards, and keeping accurate records
• Ordering supplies, managing stock levels, and conducting inventory checks
• Helping to control costs, and ensuring the catering service is financially viable

As part of your role, your key responsibilities will include, but are not limited to:

• You will be supporting in managing the Front of House day-to-day operations of catering services, ensuring everything runs smoothly and efficiently
• Supporting in creating and planning daily menus that are innovative, cost-effective, and meet dietary requirements
• Monitoring the quality of food and beverages, ensuring portion control, and maintaining high standards of presentation
• Leading and supervising the Front of House catering team, including training staff and managing their performance
• Ensuring excellent customer service by addressing client needs and resolving any issues promptly
• Ensuring compliance with health and safety regulations, maintaining hygiene standards, and keeping accurate records
• Ordering supplies, managing stock levels, and conducting inventory checks
• Helping to control costs, and ensuring the catering service is financially viable

What are we looking for?

• Previous experience in a similar role within the Contract Catering industry is required
• Hold relevant qualifications, have knowledge of food hygiene and health and safety is a must
• A proven track record in supervising a team and leadership is crucial
• Demonstrate high standards and be well organised in all areas of Management
• Excellent customer service skills and interpersonal skills are essential

The ideal candidate should meet the following criteria:

• Must have the Right to Work in the UK
• Demonstrated ability to lead and manage teams effectively
• Ability to handle different situations and find practical solutions
• Outstanding verbal and written communication skills
• Good time-management and organisational abilitiesAbility to handle sensitive and confidential information
• Competent with Microsoft Office tools, especially Excel
• While not always mandatory, having a food hygiene certificate (Level 2) is advantageous

Hiring Criteria

• Demonstrate the ability to lead and manage teams effectively
• Have an understanding of financial management, budgeting, and cost control

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

Equal Opportunities

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.