Group Manager

Thomas Franks; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Wider wallet scheme

Free meals on duty

Volunteers leave

Enhanced maternity/paternity leave

Cycle to work scheme

Recommend a friend bonus

Training and development

Apprenticeship programme

Team & company events

Employee assistance programme

Workplace pension

Career progression

Job summary

Thomas Franks is seeking a Group Manager in London to lead the Operational Division with full P&L accountability and a focus on top-tier contract catering standards. You will drive business development, mentor managers, and build strong client relationships across multiple sites.

You will lead with a commercial mindset, ensuring exceptional customer service and outstanding food, while promoting a positive culture and robust governance, in a remote-capable, multi-site setup.

Qualifications

• Passion and knowledge of great contemporary fresh food and service.
• Experience delivering senior management operations in contract catering with high standards.
• Ability to build strong professional relationships with clients, managers and teams.
• Strong leadership and lead-by-example approach.
• Outstanding financial management skills and fixed-price contracts.
• Familiarity with marketing and merchandising by Creativity Team.

Responsibilities

• Own P&L and business development strategy for the Operational Division in the London Region.
• Deliver commercial results and outstanding customer service with exceptional food.
• Develop a positive, motivating culture and manage people effectively.
• Support the Regional Director and collaborate with the division's client base.
• Ensure compliance and industry best practices across sites.

Skills

Food knowledge

Contract catering experience

Relationship building

Leadership

Financial management

Office management systems

Tools

Office management systems

Job description

Contract: Full Time , Permanent
Salary: Competitive
Hours: 40 per week

At Thomas Franks London, we don’t just cater; we craft exceptional, food-focused experiences tailored just for you. With our commitment to openness and transparency, you can trust that every aspect of our service is handled with care and expertise.

Thomas Franks London is a chef-led business. To us, this means boundless creativity, energy, passion and fun. Our inclusive culture grows talent within, allowing freedom for our people to feed their ambitions. Delivering tasty, flavour-packed food dish after dish is only possible through our meticulously curated London Larder with access to the prime pick of the city and its surrounding produce.

We are looking for a Group Managerwith a passion for food and creating and maintaining the highest quality food standards. The role will be focusing on high calibre contracts working with our clients within the London Region. The successful candidate will enjoy working with people and creating great relationships with clients, managers and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day.

The successful applicant will have proven previous experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team.

As Group Manager, you will have full accountability for the P&L, business development strategy and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture.

The role will be to support the Regional Director / Operations Manager and the division will cover a leading and exclusive client base, with exceptional and consistent standards.

Candidate requirements:

• Passion and knowledge of great contemporary fresh food and service.
• Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards.
• The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses.
• Strong motivation skills with a lead by example approach.
• Outstanding financial management skills - commercial and fixed price.
• An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team.
• HR best practice and retail skills.
• The right to work permanently in the UK.
• Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks
• Have proven experience in the area of compliance.
• Excellent listening, written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels.
• Knowledge of office management systems.
• Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures. A team player, but able to work autonomously and remotely.
• Experience of working in a multi-site/mobile/remote capacity.

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave – up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.