Group KYC Technical Lead

Practicus; Ipswich; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Practicus is seeking a Group KYC Technical Lead in Ipswich for a hybrid role with 2 days in-office. You will act as the final technical authority during a critical transformation, guiding complex KYC cases and empowering the offshore team.

The role integrates governance, systems design, and regulatory alignment across insurance brokerage and financial services. You will collaborate with Compliance and business units to deliver pragmatic, scalable solutions, develop playbooks, and establish

Qualifications

• Extensive KYC/AML expertise across onboarding, refresh, remediation, and triggers.
• Experience guiding offshore delivery teams and establishing playbooks.
• Ability to translate regulatory expectations into pragmatic solutions.

Responsibilities

• Act as lead technical SME for KYC systems, workflows, and Salesforce execution.
• Provide day-to-day oversight, QA feedback, and coaching to offshore team.
• Apply expert risk judgement to resolve legacy backlogs and non-standard files.
• Translate operational pain points into Salesforce system fixes to improve data quality.
• Build relationships with Compliance, Financial Crime, and business teams to align requirements.
• Create decision trees, playbooks, and SOPs to embed lasting operational practices.
• Lead KYC/AML across onboarding, refresh, remediation, and triggers.
• Experience in insurance broking or broader financial services.
• Lead and mentor offshore delivery partners Autonomous operation under pressure.
• Navigate customer risk, ownership structures, sanctions, and documentation confidently.
• Drive process standardization and post-restructure transformations.
• Support offshore model integrations when transforming processes.

Skills

KYC expertise

Salesforce knowledge

Technical leadership

Offshore coaching

Risk judgement

Stakeholder management

Tools

Salesforce

Case management systems

Workflow platforms

Job description

Ipswich | 2 days in-office per week (Hybrid)

Please note our client is looking for an immediate starter (maximum 1 month notice period)

The Role

A leading market-specialist insurance broker is seeking a Group KYC Technical Lead to serve as the final technical authority during a critical transformation phase.

Following a recent team restructure and the rollout of an offshore delivery team, this role acts as the stabilising force and "nuance engine" for the business. Combining deep systems expertise with operational governance, you will guide complex case resolutions, empower the offshore function, and establish lasting playbooks to safeguard the firm's global control model.

• Act as the lead technical SME for KYC systems, workflows, and Salesforce execution, making reasoned judgements on complex, non-standard cases
• Provide functional day-to-day oversight, QA feedback, and coaching to the offshore team to build long-term capability
• Apply expert risk judgement to resolve post-restructure legacy backlogs and un-templated client files
• Partner with technology teams to translate operational pain points into Salesforce system fixes, improving data quality and user experience
• Build trusted, credible relationships across Compliance, Financial Crime, and business teams, translating regulatory expectations into pragmatic solutions
• Create decision trees, playbooks, and SOPs as a permanent operational legacy that will outlive the contract
• Deep KYC/AML expertise across the full lifecycle - onboarding, refresh, remediation, and trigger events
• Experience within insurance broking or wider financial services (ideally with exposure to intermediated chains, marine portfolios, or complex wholesale business)
• Strong practical experience with Salesforce and associated case management, screening, and workflow platforms
• Proven experience providing functional leadership, oversight, or coaching to offshore delivery partners
• Professional maturity and resilience to operate autonomously as a primary technical escalation point under pressure
• Solid grasp of customer risk, complex ownership structures, sanctions, and documentation requirements
• Highly pragmatic, solutions-oriented mindset with comfort navigating ambiguity and operational change
• Experience conducting root-cause analysis on legacy case backlogs and driving process standardization
• Previous involvement in post-restructure operational transformations or new offshore model integrations

The Environment

You’ll be joining a values-led, principles-driven environment that prioritises integrity, collaboration, and client commitments. This role offers high autonomy to unblock operational friction, mentor colleagues, and shape a newly transformed global KYC function.