Group Junior IT Analyst

Avant Homes; Chesterfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national construction firm is seeking a Group Junior IT Analyst to provide first line IT support at its head office in Chesterfield. The candidate should be organised and analytical, with a strong customer service focus. The role includes troubleshooting IT issues and supporting ERP systems, requiring a full driving licence for regional travel. Attractive compensation package and benefits included.

Benefits

Competitive Salary

Discretionary Performance Bonus

Company Car Plan/Cash Allowance

Holidays (Buy, Sell and Accrual Scheme)

Company Pension

Private Healthcare

Life Assurance

Exclusive Avant Discount Platform

Qualifications

• Organised, analytical, and great attention to detail.
• Passionate about IT and possesses excellent customer service skills.
• Full driving licence required.

Responsibilities

• Provide first line contact support for all IT issues raised by end users.
• Ensure all IT Helpdesk and support issues are addressed promptly.
• Assist with administration and support of the ERP system.

Skills

Good working knowledge of desktop operating systems, especially Windows 10/11

Experience of dealing with end users at all levels of a business

Experience of troubleshooting Microsoft Office 365 issues

Experience of remote access tools such as Remote Desktop Support

Experience in providing support to users including knowledge of HelpDesk systems

Job description

Competitive Salary & Discretionary Performance Bonus & Company Car Plan/Cash Allowance & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits

If your skills, experience, and qualifications match those in this job overview, do not delay your application.

With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why…

Avant Homes is a housebuilder operating in Scotland, the North East and West of England, across Yorkshire, the East and West Midlands and Wales, with eight regional offices and a Group head office employing over 600 people.

We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.

Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do.

We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today?

Due to continued success and future business growth, we have an exciting opportunity for a Group Junior IT Analyst to join our team based at our Group head office in Barlborough, Chesterfield.

The Role

Are you organised, analytical and have a good attention to detail?

Are you passionate about IT and possess excellent customer services skills?

Do you want to be a part of a friendly, driven team?

If the answer is yes, then look no further, your next career could be with us!

Joining our fast-paced Business Systems team as our Group IT Analyst, you will work to provide first line contact support for all IT issues raised by end users and provide resolution where possible or escalate the issues if not. You will support the Group IT Management in delivering a robust and fit for purpose IT support service.

This role requires you to support our business 1 week in 4 on call.

Key duties and requirements

You will also be responsible for but not limited to;

Ensuring all IT Helpdesk and support issues are dealt with promptly on a priority basis

Ensuring that the Helpdesk system is regularly maintained so that users are kept updated on the progress of their issues in line with KPIs/SLAs.

Ensuring effective communication with all internal and external customers including making regional office and site visits where required

Assisting with administration and support of the ERP system

Carrying out Active Directory tasks

Setting up new users and install hardware / software where required

Assisting with any new office moves requiring IT and Systems support

Complying with all relevant Group IT Policies and processes

Who are we looking for?

The successful Group IT Analyst will convey an aptitude to combine strong organisational and communication skills with a keen desire to work in a quality driven business. As the role involves travel to our regional offices, a full driving licence is required in order to be considered for this role.

In order to be considered you will also have the following skills and experience:

Good working knowledge of desktop operating systems, especially Windows 10/ 11

Experience of dealing with end users at all levels of a business

Experience of troubleshooting Microsoft Office 365 issues.

Experience of remote access tools such as Remote Desktop Support or Splashtop

Experience in providing support to users including knowledge of HelpDesk systems

What will you get in return?

Discretionary bonus

Company car plan/cash allowance

Buy, sell and accrual holiday scheme

Private Health care

Company Pension

Life Assurance

Other Benefits Including Our Exclusive Avant Discount Platform

If this sounds like you, join us and be a part of Avant's future success!

Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date