Group Junior IT Analyst

Avant Homes; Barlborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Avant Homes, un promoteur immobilier, recherche un Analyste IT Junior pour soutenir son équipe dynamique au bureau de Barlborough. Vous fournirez un support aux utilisateurs, gérerez les problèmes IT et garantirez une communication claire avec les équipes. Ce rôle est idéal pour un professionnel passionné par la technologie, souhaitant évoluer dans un environnement collaboratif pour contribuer au succès d'une entreprise en pleine croissance.

Benefits

Discretionary bonus

Company car plan/cash allowance

Buy, sell and accrual holiday scheme

Private Health care

Company Pension

Life Assurance

Avant discount platform

Qualifications

• Aptitude concrète pour le support IT, en particulier pour Windows 10/11.
• Capacité à résoudre des problèmes variés et à communiquer efficacement avec les utilisateurs.

Responsibilities

• Fournir un support de premier niveau pour tous les problèmes IT.
• Assurer que toutes les demandes au Helpdesk sont traitées dans les délais.
• Visiter les bureaux régionaux en cas de besoin.

Skills

Good working knowledge of desktop operating systems

Troubleshooting Microsoft Office 365 issues

Experience with HelpDesk systems

Remote access tools

Excellent customer service skills

Organisational skills

Job description

Competitive Salary & Discretionary Performance Bonus & Company Car Plan/Cash Allowance & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance & Benefits

With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why

Avant Homes is a housebuilder operating in Scotland, the North East and West of England, across Yorkshire, the East and West Midlands and Wales, with eight regional offices and a Group head office employing over 600 people.

We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.

Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do.

We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today?

Due to continued success and future business growth, we have an exciting opportunity for a Group Junior IT Analyst to join our team based at our Group head office in Barlborough, Chesterfield.

The Role

Are you organised, analytical and have a good attention to detail?

Are you passionate about IT and possess excellent customer services skills?

Do you want to be a part of a friendly, driven team?

If the answer is yes, then look no further, your next career could be with us!

Joining our fast-paced Business Systems team as our Group IT Analyst, you will work to provide first line contact support for all IT issues raised by end users and provide resolution where possible or escalate the issues if not. You will support the Group IT Management in delivering a robust and fit for purpose IT support service.

This role requires you to support our business 1 week in 4 on call.

Key Duties And Requirements

You will also be responsible for but not limited to;

• Ensuring all IT Helpdesk and support issues are dealt with promptly on a priority basis
• Ensuring that the Helpdesk system is regularly maintained so that users are kept updated on the progress of their issues in line with KPIs/SLAs.
• Ensuring effective communication with all internal and external customers including making regional office and site visits where required
• Assisting with administration and support of the ERP system
• Carrying out Active Directory tasks
• Setting up new users and install hardware / software where required
• Assisting with any new office moves requiring IT and Systems support
• Complying with all relevant Group IT Policies and processes
  
  

Who are we looking for?

The successful Group IT Analyst will convey an aptitude to combine strong organisational and communication skills with a keen desire to work in a quality driven business. As the role involves travel to our regional offices, a full driving licence is required in order to be considered for this role.

In order to be considered you will also have the following skills and experience:

• Good working knowledge of desktop operating systems, especially Windows 10/ 11
• Experience of dealing with end users at all levels of a business
• Experience of troubleshooting Microsoft Office 365 issues.
• Experience of remote access tools such as Remote Desktop Support or Splashtop
• Experience in providing support to users including knowledge of HelpDesk systems
  
  

What will you get in return?

• Discretionary bonus
• Company car plan/cash allowance
• Buy, sell and accrual holiday scheme
• Private Health care
• Company Pension
• Life Assurance
• Other Benefits including our exclusive Avant discount platform
  
  

If this sounds like you, join us and be a part of Avant's future success!

Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.

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