Group Head of IT Services

KINAXIA TRANSPORT AND WAREHOUSING LIMITED; Manchester; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Pension

Loyalty Awards for long service

Employee Benefits Platform

Life Assurance

Referral schemes for employees and customers

Job summary

KINAXIA TRANSPORT AND WAREHOUSING LIMITED is seeking a Group Head of IT Services to manage and enhance IT infrastructure and services across all Group companies. The successful candidate will be responsible for ensuring robust and secure IT operations while developing strategies and policies related to IT management.

The ideal candidate will have over 5 years of IT management experience and familiarity with multi-site environments, particularly in transport and warehousing. They will be expected to lead technology investments and communicate throughout the organization to minimize disruption during infrastructure changes.

Additional benefits include a company car or car allowance, 28 days of holiday, and access to an employee benefits platform.

Qualifications

• 5+ years of experience in IT Management, ideally in Transport/Warehousing.
• Experience managing multi-site IT environments.
• Familiarity with desktop support and Cloud hosting solutions.

Responsibilities

• Manage IT infrastructure and services across the Group.
• Develop and maintain documentation for Infrastructure and Applications.
• Project manage IT change projects and technology deployments.
• Ensure adherence to SLAs and security policies.

Skills

IT Management (5+ years)

Multi-site IT environment experience

Desktop support expertise

Knowledge of Cloud hosting solutions

MS Office proficiency

MS Windows Server knowledge

Understanding of Firewall security principles

WAN, LAN networking

RF scanning and WIFI

Education

Project Management qualification (PMI, Prince)

Job description

Kinaxia Logistics are looking for a Group Head of IT Services to support and implement the infrastructure, security and IT Services standards across all Group companies. To manage the outsourced infrastructure and IT services partners to deliver a robust, secure IT operations platform on 24 x 7 basis enabling Group companies to provide the highest customer service to clients.

Key Roles and Responsibilities

• To contribute to the development of information management strategy and policies for the Group by planning and implementing processes.
• Manage the hardware and software assets so that effective budgets can be established;
• Manage outsourced infrastructure partners
• Produce and maintain an Infrastructure and Application Architecture documentation pack
• Develop processes and procedures for end user interaction, whilst ensuring SLAs are being adhered to.
• Develop, implement and continually enhance Security, Disaster Recovery and IT Policies
• Implement standards across the Group and act as security lead to monitor, investigate and report on security breaches to remain compliant and reduce risk.
• Develop a monthly board reporting pack regarding systems performance, Group-wide asset estate, security and adoption.
• Make recommendations for technology investments to ensure the board are fully aware of IT activities across the Group.
• Project manage the delivery of infrastructure change projects, new technology deployment, or the incorporation of acquired companies into the Group infrastructure.
• Complete impact assessments and report to the Group IT Change Board using Group PMO Standards so that projects are delivered to time and budget.
• Contribute to improving the adoption of IT throughout the Group by communication, site visit and promotion of tools.
• Communication of operational impacts of infrastructural changes to business colleagues to support the technology implemented and to ensure minimum business disruption.
• Develop IT services catalogue for the management and delivery of end user devices including desktops, laptops, mobile devices, RF scanners and CCTV applications.
• Provide best practice use of Microsoft Office 365 and desktop services to end users to ensure increased standardization;
• As appropriate, provide escalated on‑site support of hardware, software and network connectivity issues to ensure business continuity.

Key Skills

• Experience Minimum 5 Years in IT Management
• Multi‑site IT environment preferably in Transport and/or Warehousing sector
• Practical Experience of desktop support
• Knowledge of Cloud hosting solutions Implementation and adoptions of
• MS Office
• MS Windows Server
• Understanding of Firewall security principles
• WAN, LAN networking
• RF scanning and WIFI

Ideally formal project management qualification PMI, Prince

Must be geographically mobile for UK nationwide ad‑hoc travel,

Company car or Car Allowance included

28 days holiday including Bank holiday.

Benefits

• Pension
• Loyalty Awards (Recognises employees with 5, 10, 20, 30 and 40 years’ service).
• Employee Benefits Platform (Includes a Cycle to work scheme and access to a range of offers and discounts).
• Life Assurance
• Employee and customer referral schemes

We are an equal opportunities employer who encourage and welcome applications from all backgrounds.