Group e-Rostering Project and Admin Support Officer

Hull University Teaching Hospitals NHS Trust; Hull and East Yorkshire; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS Trust in the UK is seeking an e-Rostering Project and Admin Support Officer to manage the e-Rostering Helpdesk. The role involves providing user support, maintaining data accuracy, and working collaboratively within a motivated team. Candidates should possess strong customer service skills and experience in data systems. Join us to contribute to improving healthcare services in a dynamic environment.

Qualifications

• Strong analytical and numerate skills.
• Ability to work under pressure to tight deadlines.
• Good decision-making and problem-solving skills.

Responsibilities

• Run the e-Rostering Helpdesk and provide system support.
• Maintain accuracy and consistency of data.
• Communicate effectively via phone, email, and in-person.

Skills

Customer Service experience

Experience of using electronic data collection systems

Previous admin experience and good keyboard skills using Microsoft Office

Previous IT experience supporting project implementation

Knowledge of the e-Rostering RLDatix Suite

Experience working in an NHS environment

Education

GCSE level 5 or equivalent in Maths and English Language

NVQ Level 3 qualification in Business Administration

Diploma level training in project support and specialist IT systems

Job description

Go back Hull University Teaching Hospitals NHS Trust

Group e-Rostering Project and Admin Support Officer

The closing date is 17 October 2025

An exciting opportunity has arisen to join the busy Humber Health Partnership Group e-Roster Team as an e-Rostering Support Officer.

This is an exciting opportunity to work within a motivated team environment. The main demands of this role will involve running the e-Rostering Helpdesk. The role holder will be expected to provide support to system end users either over the telephone, email or face to face, maintaining the accuracy and consistency of data and ensure the data is credible and robust.

Main duties of the job

Much of your working day will be spent using a computer, so IT knowledge is essential. You will be analytical, numerate and competent with IT packages. Experience of Word and Outlook would be beneficial. You will possess good decision-making and problem-solving skills, having the judgement to escalate complex problems when necessary and the ability to work under pressure to tight deadlines.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Should this advert receive a high volume of applications, it may be closed earlier than stated.

Person Specification

Knowledge, Training & Experience

• oCustomer Service experience
• oExperience of using electronic data collection systems
• oPrevious admin experience and good keyboard skills using Microsoft Office products
• oPrevious IT experience supporting project implementation
• oKnowledge of the e-Rostering RLDatix Suite of software systems
• oExperience of working in an NHS environment

Communication and Interpersonal Skills

• oTeam working and work professionally at all times
• oGood Organisational skills
• oAbility to prioritise own workload
• oAbility to communicate effectively using a variety of media
• oProven experience of working to deadlines and being accountable

Education/ Qualifications

• oGCSE level 5 or equivalent in, Maths and English Language
• oNVQ Level 3 qualification in Business Administration or management or equivalent experience
• oDiploma level training or equivalent experience in project support and specialist IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hull University Teaching Hospitals NHS Trust

£24,937 to £26,598 a yearper annum, pro rata