Group Corporate Travel Consultant

American Express Global Business Travel; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Join American Express Global Business Travel as a Group Corporate Travel Consultant, providing exceptional service to corporate clients. Leverage your expertise in Global Distribution Systems while enjoying a supportive culture focused on growth and inclusivity. With diverse benefits and opportunities for advancement, your journey begins here.

Benefits

Flexible benefits tailored to local needs

Diversity and inclusion initiatives

Global tuition assistance

Wellbeing resources

Travel perks and discounts

Qualifications

• Experience in business or leisure travel.
• Ability to proactively anticipate customer needs.
• Experience resolving customer issues independently.

Responsibilities

• Advise and arrange travel for corporate clients.
• Conduct analysis on travel options.
• Ensure compliance with travel policies.

Skills

Attention to detail

Professional communication

Client service excellence

Teamwork

Education

Strong understanding of the travel industry

Tools

Sabre

Apollo

Amadeus

Galileo

Job description

Social network you want to login/join with:

Group Corporate Travel Consultant, United Kingdom

Client:

American Express Global Business Travel

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

586c44da31e3

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

The core hour shift pattern for this position is 8:00am to 6:00pm, Monday to Friday.

Location

United Kingdom - Virtual Location

The #TeamGBT Experience

• Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!