Group Corporate Travel Consultant

TN United Kingdom; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Group Corporate Travel Consultant, where your passion for client service and travel expertise will shine. In this remote role, you'll provide outstanding support to corporate clients, arranging complex travel itineraries and ensuring compliance with travel policies. Experience a culture that values innovation and collaboration, with opportunities for career advancement. If you're ready to make an impact in the travel industry and thrive in a supportive environment, this is the perfect opportunity for you.

Benefits

Flexible Benefits

Travel Perks

Development Opportunities

Wellbeing Resources

Qualifications

• Passion for client service and proactive anticipation of needs.
• Strong understanding of the travel industry and resolving customer issues.

Responsibilities

• Advise and arrange travel for corporate business customers.
• Conduct analysis on travel options and anticipate traveler needs.
• Collaborate with team to improve service levels.

Skills

Client Service Excellence

GDS Expertise (Sabre, Apollo, Amadeus, Galileo)

Professional Communication

Attention to Detail

Problem Resolution

Teamwork

Understanding of Travel Industry

Tools

Global Distribution Systems (GDS)

Job description

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Group Corporate Travel Consultant, United Kingdom

Client: American Express Global Business Travel

Location: United Kingdom - Virtual Location

Job Category: Consulting

EU work permit required: Yes

Job Reference: 586c44da31e3

Job Views: 3

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

The core hour shift pattern for this position is 8:00am to 6:00pm, Monday to Friday.

Additional Information

We offer flexible benefits, travel perks, development opportunities, and are committed to Diversity, Equity, and Inclusion. We also provide wellbeing resources to support mental and emotional health for you and your immediate family.

If you don’t meet every requirement but are passionate about our mission, please apply anyway. You may be exactly the person we’re looking for!