Group and Events Sales Manager

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Group and Events Sales Manager to lead their sales efforts for groups and events. In this pivotal role, you will be responsible for managing inquiries, converting leads into successful bookings, and ensuring exceptional service delivery. Your expertise in negotiation and client relationship management will be key as you work closely with various departments to tailor events to client needs. Join a vibrant team that values creativity and quality, and enjoy a range of benefits including discounted stays and wellness initiatives. This is a fantastic opportunity to make a significant impact in a luxury hospitality environment.

Benefits

Discounted overnight stays across Nobu properties

Discounted Pilates classes and Wellness treatments

Opportunities for career progression

Mental Health First Aiders

Access to Hospitality Action

Up to 33 holiday days

Cycle to Work Scheme

Season Ticket Loan

Discounts on food and beverage

Free meals while on duty

Qualifications

• Experience in sales management and client relationship management.
• Strong negotiation skills and ability to plan and execute events.

Responsibilities

• Manage sales inquiries and convert them into booked events.
• Negotiate contracts and maintain strong client relationships.
• Supervise team members and assist in event planning.

Skills

Sales Management

Client Relationship Management

Negotiation Skills

Market Research

Event Planning

Education

Bachelor's Degree in Hospitality Management or related field

Job description

As the Group and Events Sales Manager, you will be responsible for reactive sales for all groups & events by answering incoming calls or emails from clients, leading show-rounds and events for prospective clients and supporting the sales team. Your tasks will include but will not be limited to:

• Manage the enquiry inbox aiming for a 2-hour turnaround.
• Maintain a genuine warm and friendly manner over the phone and in person to convert enquiries to booked events.
• Have a complete understanding of budget, targets, and forecasts for your department.
• Maintain accurate client records and build strong relationships.
• Complete a weekly review of Business on the Books (BOB) and maintain up-to-date event and group forecasts.
• Negotiate contracts and packages for clients ensuring we maximize revenue.
• Liaise closely with the Director of Events and Assistant Director of Events and relevant departments ahead of show rounds to ensure they are carried out smoothly.
• Supervise team members, train them, and act as the point of contact if the Director of Events/Assistant Director of Events is not present.
• Work with clients to identify their needs and update them on event progress as appropriate.
• Conduct market research, gather information, and negotiate contracts prior to closing any deals.
• Have a full understanding and knowledge of F&B and events offering to appropriately tailor events and upsell where appropriate.
• Assist with the planning of each event from start to finish according to requirements to ensure we meet and exceed guest expectations regarding any group or event booking.
• Be an ambassador for Nobu as well as someone who embodies our values and commitment to our teams.

BENEFITS OF JOINING OUR TEAM

• 2 Hotel-wide social events a year including Employee Awards night.
• Discounted overnight stays across Nobu properties Worldwide.
• Discounted Pilates classes and Wellness treatments.
• Opportunities to progress within our hotel and the wider portfolio.
• Mental Health First Aiders within the team.
• Access to Hospitality Action.
• Up to 33 holiday days through length of service.
• Cycle to Work Scheme.
• Season Ticket Loan.
• Discounts off all food and beverage.
• Free meals whilst on duty (including beverages such as tea/coffee/cold drinks).
• Wellness initiatives.

Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world-renowned Chef Nobu Matsuhisa, Robert De Niro, and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation, and creativity.

Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom, and meeting spaces beautifully conceptualized by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people who embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results, and have the courage to be different and creative within your specialism.