Group Aftersales Director

Group 1 Automotive UK; Milton Keynes; On-site; GBP 65,000 - 85,000; Full time

Job summary

A large automotive retail company in Milton Keynes is seeking a leader for its aftersales operations. The role involves implementing strategic initiatives, ensuring high customer satisfaction, and collaborating with various departments. Ideal candidates will have extensive aftersales experience, strong leadership skills, and the ability to manage multi-site operations. Competitive benefits include extensive annual leave, retail discounts, and flexible working options.

Benefits

33 days of annual leave

Exclusive retail discounts

Cycle-to-work scheme

Training and development opportunities

Paid day to volunteer

Qualifications

• Extensive experience in aftersales management.
• Multi-site experience within an automotive retail environment.
• Ability to influence and manage a team effectively.

Responsibilities

• Lead the aftersales strategy and operations across all divisions.
• Ensure optimal customer experiences and achieve profit levels.
• Implement business and marketing plans aligned with OEM expectations.

Skills

Leadership

Customer service

Communication

Organizational skills

Motor industry experience

Job description

Closing date for applications: Friday 1st August.

Want to be the best you can be? It's what drives us too.

In this role you will be responsible for leading the aftersales strategy and have a substantial influence into shaping the future of Group 1 Automotive through strategic decisions that you make.

Reporting to the Operations Director you will be responsible for leading the strategic aftersales operations including growth and development across all divisions and OEM’s at Group 1 Automotive. You will have extensive experience in aftersales and experience working in a multi-site environment with excellent communication and organisational skills with strong leadership skills and evidence of delivering outstanding customer service.

What We Can Offer You

Enjoy 33 days of annual leave (including bank holidays) to rest and recharge

Save money every day with our exclusive retail discounts

Drive a great deal with discounts on new and used cars, plus servicing offers

• Plan for the years ahead **with our company pension scheme
  
  

Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter

Commute for less with our cycle-to-work scheme

Prioritise your wellbeing with dedicated support for you and your family

24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily

Make a difference with a paid day to volunteer in your community

Invest in your future with our company share purchase plan

Earn financial rewards when you refer a friend to join the team

• Keep learning and growing **with our training and development opportunities for everyone.
  
  

Life assurance with the option to increase cover

We’re open to flexible working options – just ask

What You’ll Do Day To Day

• Responsible for the strategy, growth and development of Aftersales for Group 1 Automotive UK.
• Ensure that all Aftersales departments across the group provide the best possible customer experiences and achieve agreed profit and retention levels.
• Implement the Aftersales business, marketing and budget plan in line with OEM expectations and group strategy plans to drive growth, market share, profitability and to achieve agreed financial objectives, including.
• Lead all Aftersales, Service, Parts and Bodyshop Managers to achieve operational best practices and to achieve individual dealership performance objectives.
• Ensure the group meet OEM targets and bonus elements and support individual franchises to meet key performance objectives.
• Lead by example and inspire others, exhibiting exemplary behaviours in line with the company values and performance drivers.
• Work with Franchise Directors, Brand Directors and Divisional Aftersales Teams to ensure dealerships are operationally and culturally focused on achieving high levels of customer experience across OEM scores, Google and online reviews, complaint resolution and customer response upon escalation.
• Support dealership, Franchise Director and Brand Director business partnerships with the OEMs, including ensuring company alignment with OEM aftersales objectives.
• Oversee the day-to-day operations of the franchise network, ensuring consistency and compliance with OEM standards and legal requirements.
  
  

Helpful Skills And Qualifications

Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience of working within the automotive industry
• Multi-site experience within an Automotive retail environment and extensive aftersales experience
• Able to influence, motivate and manage a team effectively
• Maintain methodical and logical approach to varying workloads
• Will be able to meet deadlines and prioritise workloads
  
  

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.