Grounds Manager

HL Services; Ivy Chimneys; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in the bereavement services sector is seeking a Grounds Manager to lead a dedicated team. The role involves overseeing maintenance standards, ensuring exceptional customer service, and managing various projects throughout the year. Candidates should possess strong leadership skills and a background in landscaping or horticulture, and a full driving license is essential. Join a supportive environment with excellent benefits and opportunities for personal development.

Benefits

33 days holiday inclusive of bank holidays

Enhanced Pension 6% Employer & 3% Employee

Life Assurance

Employee Assistance Programme

Employee Healthcare Plan

Company Sick Pay

Bicycle to Work Scheme

Free parking on-site

Annual Flu Jab Voucher

Me day, a day off for your Birthday

Qualifications

• 2-3 years of customer service experience.
• Experience in landscaping or horticulture, ideally with a qualification.
• Full (manual) driving licence is required.

Responsibilities

• Lead and develop the Grounds team to maintain high standards.
• Manage woodland and grounds maintenance tasks.
• Ensure high customer service standards are met.

Skills

Customer Service

Leadership

Interpersonal Communication

Education

Horticultural Qualification

Tools

Chainsaw

Excavator

Job description

Grounds Manager (Epping)

Job Role: Grounds Manager

Hours per week: 37.5 hours per week, with occasional weekend work.

Location: Epping, Essex

Salary: 30K -35K depending on experience

Role Type: Permanent.

Driving License: Full (manual) Licence Required

Position Overview:

As the Grounds Manager, you will lead, motivate and develop the Grounds team, to ensure that the

Park is maintained to a high standard all year round, with a genuine enthusiasm to help our families.

Strong leadership skills are required to achieve and deliver park objectives. The Grounds Manager

will ideally be from a landscape or horticultural background who will champion and promote

exceptional customer service, within the teams they are managing.

Diary management and effective planning around required work are essential. Plus, providing

support and guidance to your teams to achieve high volume output and productivity.

Key Responsibilities:

1. CUSTOMER SERVICE

Ensure the park’s teams consistently promote the highest standard of professional customer service.

Customers are greeted and acknowledged in a warm and friendly manner and all questions are

answered.

Plan and manage all funeral duties including the supervising/digging (and backfilling) of graves,

transportation to local crematoria, ash interments and ash scatterings.

2. WOODLAND /GROUNDS/ FACILITIES MAINTENANCE

Ensure all woodland maintenance tasks are implemented to the company WOW Standards for

Maintenance.

Tree felling /maintenance; climbing, coppicing, pruning, & chipping. Organise external contractors

for stump removal & windblown trees.

Maintenance of buildings, facilities, site furniture and boiler (where applicable).

Plan and manage all grounds maintenance tasks and implement the Company Standard for the

Maintenance of Burial Circles and Graves and the Landscape Maintenance Framework, including the

surveying of plots and burial trees.

Ensure all “landscaping” is completed, including the planting, tree management, hedges, shrubs etc.

3. PEOPLE MANAGEMENT

Develop the team through coaching and training, recommending where external training is required.

Develop and coach the Grounds Team through the 121 process.

Conduct 1-2-1’s and the setting of SMART objectives and targets for the business.

Recruitment and retention of quality employees.

Work with colleague numbers to provide excellent woodland/ grounds services within the salary

budget.

4. PROJECT MANAGEMENT

Delivery and input of the key projects for Mother’s Day (Spring), Father’s Day (Summer) and

Remembrance event (Autumn) – ensuring; Vision, Mapping, Costing, Project planning and delivery

are all undertaken to agreed timescales and deadlines.

Input into annual forecast and business plans.

Delivery of Woodland/ Grounds projects, such as seasonal planting, coppicing, creation of prestige

areas etc.

5. FINANCE AND ADMINISTRATION

Manage all department costs to budget. PO management of all stocks and supplies for day-to-day

use.

Manage stocks of materials and products required for the projects being completed to forecast.

Ensure all admin, financial and control processes associated with the grounds of the parks are

followed.

6. HEALTH, SAFETY AND SECURITY

Ensure colleagues are aware of evacuation & security procedures and alert senior managers to

risks/problems.

Responsible for the maintenance of OHS requirements instilling good techniques & standards across

the Parks.

If required take responsibility for first aid and follow the correct H&S procedures to ensure your own

safety.

Qualifications:

Excellent interpersonal and communication skills.

Must be able to demonstrate people-led management.

Experience working either in landscaping or horticultural (ideally with a horticultural qualification) or

has obtained tickets or will work towards obtaining tickets for chainsaw, felling, grave digging etc.

Excavator experience is highly desirable.

Driven to provide exceptional customer service, with at least 2-3 years of customer service

experience.

A passion for supporting our families and community, always showing empathy and respect.

Computer literate/data entry – (training will be provided on our internal systems).

A full (Manual) Driving Licence is required.

Benefits include:

Opportunity to make a meaningful impact in the bereavement services sector while promoting

sustainability.

Supportive work environment and opportunities for professional growth.

Exceptional holiday entitlement 33 days inclusive of bank holidays

Enhanced Pension 6% Employer & 3% Employee

Life Assurance

Employee Assistance Programme

Employee Healthcare Plan

Company Sick Pay

Bicycle to Work Scheme

Free parking on-site

Annual Flu Jab Voucher

Me day, a day off for your Birthday