Grounds Maintenance (Environmental Supervisor)

Riverside; Liverpool City Region; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

A leading social housing organization in Liverpool is seeking an Environmental Supervisor to lead a team of Grounds Maintenance Operatives. You will be responsible for ensuring high-quality service delivery in landscaped areas and open spaces while maintaining compliance with safety standards. The ideal candidate will have experience in supervising teams, strong communication skills, and a focus on customer service. This role offers a competitive salary and the opportunity to make a significant impact in the community.

Benefits

Competitive pay

28 days holidays plus bank holidays

Flexible working options

Investment in personal development

Generous pension plan

Qualifications

• Demonstrable experience of supervising teams and managing performance.
• Ability to undertake manual work and work under pressure.
• Health and Safety qualification (desirable).

Responsibilities

• Lead a team of Grounds Maintenance Operatives.
• Deliver high quality service in grounds maintenance.
• Manage health, safety, and environmental compliance.

Skills

Supervising teams

Relationship building

Attention to detail

Customer focused

Education

Experience in environmental services

Tools

Microsoft Office

Job description

Job Description

Job Title: Grounds Maintenance (Environmental Supervisor)
Contract Type: Permanent
Salary: £30,220.88 per annum
Working Hours: 35 hours per week
Working Pattern: Monday to Friday
Location: Liverpool / Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Environmental Supervisor

In this role you will be leading a team of Grounds Maintenance Operatives to deliver the Group's environmental offer including carrying out a range of grounds maintenance work within your assigned region to landscaped areas, gardens and open spaces owned by the Group. Ideally in this role you will develop and coach the Grounds Maintenance Operatives to ensure the delivery of a high quality service, regularly reviewing work outputs, setting improvement targets and appraising individual performance. Ensure under performance is dealt with appropriately, also you will provide a rapid flexible response to the removal of fly tipping, rubbish removal and graffiti removal.

About you

We are looking for someone with:

• Demonstrable experience of successfully supervising teams, including managing team
performance.
• Demonstrable Environmental Services / grounds maintenance experience.
• Customer focussed with excellent communication and relationship building skills.
• Ability to undertake manual work.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines
and manage conflicting priorities.
• Proficient in the use of Microsoft Office.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

Job Purpose
Leading a team of Grounds Maintenance Operatives to deliver the Group's environmental offer including carrying out a range of grounds maintenance work within your assigned region to landscaped areas, gardens and open spaces owned by the Group.

Accountabilities or "What You Have to Do"
• Leads the Grounds Maintenance Operatives in carrying out general maintenance to hard and soft landscaped areas owned by the Group including grass cutting, hedge trimming, litter picking, clearing leaves and shrub bed cultivations.
• Develop and coach the Grounds Maintenance Operatives to ensure the delivery of a high quality service, regularly reviewing work outputs, setting improvement targets and appraising individual performance. Ensure under performance is dealt with appropriately.
• Provide a rapid flexible response to the removal of fly tipping, rubbish removal and graffiti removal.
• Develop resource plans including numbers and types of seasonal workers. Contributing to the recruitment process as required.
• Manage escalated queries and complaints in line with the agreed process, ensuring effective resolution within appropriate timescales.
• Oversee the day to day activities carried out by the operatives, including effective deployment and access to the required materials and equipment to meet the service offer.
• Promote safe working practices at all times, including the appropriate usage of hand tools and machinery by yourself and the operatives, ensuring all equipment is in full working order and PAT tested as appropriate.
• Manage health, safety and environmental breaches and issues as required and in line with agreed processes, escalating to the National Environmental Services Manager as appropriate.
• Ensuring that 'Our Riverside Way' of working is embedded within the environmental offer by ensuring the delivery of excellent levels of customer service at all times.
• Gather community insight, ensuring the effective reporting and escalation of environmental issues, community safety or resident as appropriate and in line with the agreed escalation route
• Maintain effective relationships with colleagues on each of our contracts and work collaboratively and flexibly across all teams within the organisation.
• Undertake personal development and training to keep up to date with all relevant legislation.
• Work collaboratively and flexibly across all teams within the organisation.
• Ensure work activities are compliant with the organisation's policies and procedures as well as external statutory and regulatory obligations.
• Regularly review service delivery to ensure continuous improvement. Improvement opportunities identified and realised should be in accordance with change management protocols.
• Work collaboratively with the Environmental Management leadership team to ensure effective delivery of the wider service.
• Ensure that all information security requirements, including data protection, are met in accordance with the Group's policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.

Knowledge, Skills and Experience

Essential
• Demonstrable experience of successfully supervising teams, including managing team
performance.
• Demonstrable Environmental Services / grounds maintenance experience.
• Customer focussed with excellent communication and relationship building skills.
• Ability to undertake manual work.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines
and manage conflicting priorities.
• Proficient in the use of Microsoft Office.
Desirable
• Health and Safety qualification e.g. NEBOSH General, or equivalent

Additional Information
• The Group has offices across the UK and on this basis, there will be the requirement to travel
to other locations to effectively perform this role.
• It is a requirement that the role holder holds a current, valid UK driving licence.
• The role will be exposed to sensitive information, therefore the role holder is expected to
maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the
hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken.

About Us

Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment