GROUNDS MAINTENANCE CONTRACTS MANAGER

Fresh Horticultural Careers; London; On-site; GBP 35,000 - 38,000; Full time

Job summary

An established industry player is seeking a Grounds Maintenance Contracts Manager to lead their London team. This pivotal role requires a blend of practical experience and strong managerial skills to bridge the gap between the maintenance team and clients. You will be responsible for managing contracts, ensuring profitability, and maintaining high customer satisfaction. The ideal candidate will possess a solid understanding of grounds maintenance and plant knowledge, along with the ability to effectively communicate and translate client needs into actionable plans. Join a forward-thinking company that values innovation and excellence in service delivery.

Qualifications

• Proven experience in grounds maintenance and contract management.
• Strong communication and leadership skills to manage teams effectively.

Responsibilities

• Oversee maintenance teams and ensure efficient contract management.
• Develop strong relationships with clients and deliver exceptional service.

Skills

Grounds Maintenance Knowledge

Plant Knowledge

People Management

IT Skills

Technical Skills

Education

Relevant Degree or Certification

Tools

CRM Software

Job description

Our client is looking to employ a Grounds Maintenance Contracts Manager, operating out of their London branch.

This is a pivotal role, being the essential managerial link between the maintenance team, customer, and the company. It requires a broad range of practical experience, IT and technical skills, as well as extensive people handling capability. With the strategic focus of our clients aimed at the development of the domestic and commercial maintenance markets, the role requires good sound GM knowledge, plant knowledge, and the ability to translate a customer's aspirations into a compelling commercial proposition.

Responsible for:

Management and development of maintenance teams.

Efficient management of contracts.

Revenue/margin contribution.

Main Accountabilities

• Delivery of exceptional customer experience and development of strong, profitable long-term relationships with both customers and clients.
• Profitable and effective management of contracts, ensuring that tendered margins are delivered.
• Procurement of resources required to deliver contracts, including authorized sub-contractors, materials, and plant.
• Successful tendering of contract opportunities while ensuring company margin expectations are met.
• Achievement of agreed revenue and margin goals.
• Meeting company service level targets.
• Championing and representation of company philosophies and values in relation to all stakeholders.
• Effective deployment of all company Health and Safety procedures.
• Effective communication of significant issues to the Operations Manager as they arise.

Main Tasks

• Conversion of new customer leads into profitable contracts.
• Tendering and estimation of new work as either allocated or generated by the customer network.
• Daily, weekly, monthly, and annual scheduling of mobile teams.
• Preparing annual budgets.
• Provision of written quotations in company format with eloquence and persuasion.
• Actively searching for new customer opportunities.
• Following company processes for CRM and job management.
• Attendance at client meetings.
• Regular reviews with customers to ensure their experience exceeds expectations.
• Writing method statements and H&S plans.
• Site inductions of staff.
• Organization of staff and resources for contracts on a daily basis or as required.
• Monitoring contract progress for quality control, technical support, and financial deviation, including regular site visits.
• Interpreting and communicating to site staff BOQ/spec and drawings.
• Monitoring and understanding the implications of contract variations, instructions, and drawing revisions compared to the scope of work.
• Ensuring that health and safety and environmental procedures are always followed.
• Staff appraisals and development; coaching in the moment when appropriate.
• Providing regular reporting to the Operations Manager on contract performance.

In return, our client offers a competitive salary of GBP 35k - GBP 38k according to experience.