Ground Movement Claims Handler

Trinity Claims; Tonbridge; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading claims management company is seeking a Ground Movement Claims Handler to oversee Subsidence claims. The ideal candidate will have a strong customer service focus, with a minimum of 2 years’ office experience and expertise in the claims lifecycle. The company offers a competitive salary, numerous benefits, and a collaborative work environment that promotes growth and development.

Benefits

On-site gym

Free on-site parking

Free on-site breakfast bar

Complimentary snacks and soft drinks

Discretionary performance related bonus

Extra holiday for your birthday

Qualifications

• Minimum 2 years’ office experience.
• Experience in the claims industry is beneficial.

Responsibilities

• Act as the primary customer contact managing a portfolio of Subsidence claims.
• Provide excellent customer service and answer claims calls.
• Identify potential fraud triggers and set accurate expectations.

Skills

Customer service

Negotiation

Active listening

Prioritization

Job description

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We Want You To

Acting as the primary customer contact in managing a portfolio of Subsidence claims, you’ll be a specialist in this area, with significant knowledge of the claims lifecycle and depth of experience in managing claims and colleagues at all levels.

We Want You To

Acting as the primary customer contact in managing a portfolio of Subsidence claims, you’ll be a specialist in this area, with significant knowledge of the claims lifecycle and depth of experience in managing claims and colleagues at all levels.

Customer Service

We’ll need you to be able to:

• Provide excellent customer service
• Answer first point of contact calls and subsidence claims calls
• Advise policyholders on general queries and insurance claims issues for subsidence and underground pipes claims
• Negotiating settlement of claims both verbally and in writing
• Constantly seeking improvements in how we deliver excellent customer service
• Display active listening skills on every call
• Use of good questioning to establish a valid claim
• Build rapport with all callers and departments
• Managing multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policyholder
  
  

Proactivity

• Have a can-do attitude and positive approach towards change
• Pro-actively take on board constructive feedback and apply this to every call
• Manage a portfolio of claims through prioritising by individual circumstances from set up to settlement
  
  

Knowledge

• Set policyholders accurate expectations for their claims journey
• Identify any potential fraud triggers
• Complete all relevant steps when setting up claims
• Become knowledgeable in our policy wordings/products
  
  

Working Together

• Input ideas to help improve the department and deliver excellent customer service
• Undertake any individual or team tasks reasonably requested
• Taking a methodical approach to each claim and working through the processes with each policyholder
• Requesting and gathering documents and information from customers such as receipts, photographs or accident reports and storing them on the claim file
• Ensuring that SLA’s and KPI’s are met and maintained consistently
• To continuously demonstrate the company values and embody this through all work practices
• Provide input to the development of the business including system, process and supplier management
  
  

Experience/knowledge

• Minimum - 2 years’ office experience
• Experience of claims industry would be beneficial
  
  

In Return, We Can Offer You

Basic Salary £24,000-26,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just Some Of The Great Benefits We Offer

• On-site gym
• Free on-site parking
• Free on-site breakfast bar
• Complimentary on-site snacks and soft drinks
• Discretionary performance related bonus
• An extra day’s holiday for your birthday
  
  

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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