Ground Floor - Team Member

Whitbread; Tring; On-site; GBP 14,842 - 21,139; Part time

Benefits offered by this job

Training and support

Whitbread Benefits card

Pension scheme

Discounts

Complimentary breakfast

Job summary

Whitbread is hiring a Front of House Team Member for Tring Premier Inn. The role is part-time (24 hours per week) with an hourly rate capped at £13.06. You will greet guests, provide outstanding customer service from check-in, assist with cocktails and meals, and coordinate with housekeeping to prepare rooms.

Join Whitbread’s hospitality team and contribute to guest satisfaction as part of the Ground Floor Team.

Qualifications

• Customer service experience or strong interpersonal skills.
• Willingness to work in a hospitality and team environment.

Responsibilities

• Serve as the friendly face of the hotel, welcoming guests and using your customer service skills to ensure an enjoyable stay from check-in onwards. This includes assisting with cocktail making, serving meals, and coordinating with the housekeeping team to prepare rooms.
• Work as part of a Ground Floor Team Member within Whitbread’s leading hospitality business, contributing to overall guest satisfaction.

Skills

Customer service

Hospitality

Job description

We're currently recruiting for the Front of House Team Member role at Tring Premier Inn. The role requires 24 hours per week, with an hourly rate up to £13.06.

Responsibilities:

Serve as the friendly face of the hotel, welcoming guests and using your customer service skills to ensure an enjoyable stay from check‑in onwards. This includes assisting with cocktail making, serving meals, and coordinating with the housekeeping team to prepare rooms.

Work as part of a Ground Floor Team Member within Whitbread’s leading hospitality business, contributing to overall guest satisfaction.

Equal Opportunity & Inclusion Statement:

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation. Under‑represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.

Benefits:

• Training and support – warm welcome and simple administration system, clear career path within the business
• Whitbread Benefits card – up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
• Pension and saving schemes – Company pension and save as you earn scheme
• Discounts – Money off shops, utility bills, travel, cinema trips, supermarkets and more
• Complimentary Premier Inn breakfast for two