Ground Floor - Team Member

Premier-Inn; Southampton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Full training and support

Career development

Whitbread Benefits Card – up to 60%

Company pension and SAVE scheme

Discounts on shopping and travel

Job summary

Premier Inn Southampton West Quay is hiring a Ground Floor Team Member to welcome guests, check them in, and help ensure a smooth stay. You’ll work across reception, restaurant and bar areas, with shifts including evenings and weekends.

No hotel experience is required; if you’re friendly, enjoy helping people and stay calm when it’s busy, we’ll teach you the rest. The role offers a permanent contract and full training.

Qualifications

• Friendly and helpful attitude.
• Ability to stay calm and deliver great guest service.
• No hotel experience required – training provided.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals, including behind the bar
• Answer questions and help solve problems
• Keep reception, restaurant and public areas looking their best
• Support teammates across the hotel when it's busy
• Ensure guests feel looked after from arrival to departure

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Ground Floor Team Member – Southampton West Quay Premier Inn

You are the first person many of our guests meet. And often the last before they leave.

As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly.

No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.

Pay, hours and location

Pay: Up to £13.06 per hour

Contract: Permanent – we don’t do zero-hours contracts.

Hours: 20 guaranteed hours per week.

Location: West Quay, 96 Harbour Parade, Southampton, Southampton, SO15 1BA

Shifts: Includes evenings, weekends and busy guest periods.

What you'll do

As a Ground Floor Team Member, no two shifts look exactly the same.

Depending on where you’re needed, you might:

• Welcome guests and help them check in
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.

You don't need hotel experience

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

Why join Premier Inn?

You’ll be joining a team that supports each other from day one.

We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.

As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.

What you’ll get

• Permanent contract (we don't do zero-hours contracts)
• Full training and support from day one
• Opportunities to learn new skills and develop your career
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If you:

• Like being busy and working with people
• Stay calm under pressure
• Enjoy taking the initiative
• Want a role where every day is different...

...then we’d love to hear from you.