Ground Floor - Team Member

Whitbread; Southampton; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Whitbread Benefits Card – up to 60%?%?

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Whitbread is hiring a Ground Floor Team Member for Southampton West Quay Premier Inn. You will greet guests, assist with check-in, serve meals, and help guests enjoy a smooth stay. The role offers 10 guaranteed hours per week and a fixed-term contract through 25 February 2027.

No hotel experience is required; friendly, helpful people succeed here. Training and supportive team environment are provided.

Qualifications

• Customer service experience is beneficial but not required.
• Ability to stay calm and helpful during busy periods.

Responsibilities

• Greet guests and help them check in.
• Serve breakfast or dinner, including bar service and serving alcoholic drinks.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas tidy and welcoming.
• Support teammates across the hotel when busy.
• Ensure guests feel looked after from arrival to departure.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

We're currently recruiting in our Southampton West Quay Premier Inn. Working 10 hours per week, paying up to £13.06 per hour.

Ground Floor Team Member – Southampton West Quay Premier Inn

You are the first person many of our guests meet. And often the last before they leave.

As a Ground Floor Team Member, you’ll welcome guests, help them check in, answer questions, serve breakfast or dinner and do whatever it takes to help their stay go smoothly.

No two shifts are quite the same. One moment you could be helping a family check in before their holiday. The next you might be serving breakfast, recommending somewhere local to eat or helping solve a problem for a guest.

Pay, hours and location

Pay: Up to £13.06 per hour

Contract: Fixed-term contract until 25/02/2027 – we don’t do zero-hours contracts.

Hours: 10 guaranteed hours per week.

Location: Southampton West Quay Premier Inn - West Quay, 96 Harbour Parade, Southampton, Southampton, SO15 1BA

Shifts: Includes evenings, weekends and busy guest periods.

What You’ll Do

As a Ground Floor Team Member, no two shifts look exactly the same.

Depending On Where You’re Needed, You Might

• Welcome guests and help them check in
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.

You Don’t Need Hotel Experience

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

Why join Premier Inn?

You’ll be joining a team that supports each other from day one.

We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.

As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.

What You’ll Get

• Fixed-term contract (we don't do zero-hours contracts)
• Full training and support from day one
• Opportunities to learn new skills and develop your career
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

• Like being busy and working with people
• Stay calm under pressure
• Enjoy taking the initiative
• Want a role where every day is different…

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.