Ground Floor - Team Member

Whitbread; Hitchin; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Whitbread Benefits Card

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

Job summary

Whitbread is hiring a Ground Floor Team Member for Hitchin Town Centre Premier Inn. You’ll be the first and last point of contact for guests, handling welcoming, orders, and inquiries while keeping public areas tidy. The role involves evenings, weekends and busy periods, with a permanent contract and 24 guaranteed hours per week.

No hotel experience is required; friendly, calm and proactive candidates will be trained to support guests across the hotel and build a career with Premier Inn.

Qualifications

• Experience in guest service or retail is helpful.
• Able to welcome guests and assist with check-in/check-out processes.
• Willingness to work evenings, weekends and busy periods.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals.
• Answer questions and help solve problems.
• Keep reception, restaurant and public areas clean and presentable.
• Support teammates across the hotel when busy.
• Ensure guests feel looked after from arrival to departure.

Skills

Customer service

Communication

Teamwork

Problem solving

Flexibility under pressure

Job description

We're currently recruiting in our Hitchin Town Centre Premier Inn. Working 24 hours per week, paying up to £13.06 per hour.

Ground Floor Team Member – Hitchin Town Centre Premier Inn

You are the first person many of our guests meet. And often the last before they leave.

Pay, hours and location

Pay: Up to £13.06 per hour

Contract: Permanent – we don’t do zero-hours contracts.

Hours: 24 guaranteed hours per week.

Location: Hitchin Town Centre Premier Inn - Portmill Lane, Hitchin, SG5 1DJ

Shifts: Includes evenings, weekends and busy guest periods.

What You’ll Do

As a Ground Floor Team Member, no two shifts look exactly the same.

Depending On Where You’re Needed, You Might

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

This isn’t a role where you'll spend your shift in one place. You’ll be helping guests, supporting teammates and keeping the hotel running smoothly.

You Don’t Need Hotel Experience

Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

If you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest.

Why join Premier Inn?

You’ll be joining a team that supports each other from day one.

We’ll give you the training to feel confident in every part of the role, whether you’re checking in guests, serving breakfast or helping someone who’s had a long day and just wants to get settled.

As you build your experience, you’ll have opportunities to learn new skills and explore different roles across Premier Inn.

What You’ll Get

• Permanent contract (we don't do zero-hours contracts)
• Full training and support from day one
• Opportunities to learn new skills and develop your career
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If You

• Like being busy and working with people
• Stay calm under pressure
• Enjoy taking the initiative
• Want a role where every day is different…

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.