Ground Floor - Team Member

Whitbread Plc; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality business in Birmingham is seeking a Ground Floor Team Member. You will be the welcoming face of the hotel, utilizing your customer service skills to assist guests with their needs. With a set schedule of 24 hours a week and competitive hourly pay, this role provides an excellent starting point for a career in hospitality. Training, support, and numerous discounts are offered to employees.

Benefits

Up to 60% off Premier Inn rooms

25% off meals in all Whitbread Restaurants

Company pension and saving schemes

Complimentary breakfast for 2 when you join

Qualifications

• Passionate about customer service.
• No previous experience needed.

Responsibilities

• Welcome guests at the hotel.
• Serve food and drinks.
• Assist housekeeping to prepare rooms.

Skills

Customer service skills

Friendly personality

Job description

Ground Floor - Team Member

Category: Operations - Ground Floor

Location: Birmingham

We're currently recruiting in our Birmingham Central (Hagley Road) Premier Inn. Working 24 hours per week, paying up to £12.56 per hour.

Come and be a Front of House Team Member at Birmingham Central (Hagley Road) Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment they check in - be it making a cocktail, serving a meal or joining up with the housekeeping team to get rooms perfect. Immediate start, no experience needed.

PAY RATE: Up to £12.56 per hour

CONTRACT TYPE: Fixed Term - until 31/12/2025 - we don\'t do zero hours contracts!

HOURS: 24 a week - guaranteed hours to plan your week around

LOCATION: 184 Hagley Rd, Birmingham B16 9NY

Why you\'ll love it here:

• Training and support: We\'ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business
• Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
• Pension and saving schemes: Company pension and save as you earn scheme
• Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
• Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us

What you\'ll do:

Join our team at Birmingham Central (Hagley Road) Premier Inn as a Front of House Team Member, and use your passion for customer service to its full potential. Be part of the UK\'s leading hospitality business, Whitbread.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 111163-4492

Advertised: 09 Oct 2025