Grosvenor Cashier

Rank Group; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Grosvenor Casinos as a Cashier, where you'll manage transactions and ensure a smooth cash desk operation. This role requires attention to detail and excellent social skills to enhance customer experiences. Enjoy a supportive team environment and opportunities for career growth.

Benefits

Hourly pay rate of £12.46

Share of uncapped tips

Premium Pay Night Allowance

28 days of holiday

Nest Pension Scheme

Life Insurance

Long Service Awards

Online learning access

Free team uniform

Retail Discount Scheme

Employee Assistance Programme

50% off food and soft drinks

Qualifications

• Responsible for handling chips and cash, ensuring cash desk balances.
• Must understand cash desk legislation and pass competency test.
• Great communication skills to interact with customers and team.

Responsibilities

• Manage transactions quickly and efficiently at the cash desk.
• Maintain customer confidentiality and provide first-class service.
• Work alongside a supportive team to develop skills.

Skills

Attention to detail

Numerical accuracy

Social skills

Communication skills

Job description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £12.46
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight** OR 10% per hour
• Holiday Entitlement: 28 days of holiday to relax and recharge
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discount: Enjoy 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues

Job Description

Are you good with numbers and have a keen eye for detail?

As a Cashier at Grosvenor Casino, you’ll be managing transactions quickly & efficiently, ensuring the cash desk operation runs smoothly – allowing the customer to make the most of their gaming experience – continuing their excitement and entertainment.

Maintaining customer confidentiality is vital in this role, a long side providing a first-class customer service which means you’ll need high integrity along with great emotional intelligence and social skills.

You’ll work alongside a supportive team, and we’ll help you gain the skills you’ll need to level up to Head Cashier.

Qualifications

• Attention to detail and high numerical accuracy as you’ll be responsible for the handling of chips and cash - ensuring the cash desk always balances
• An understanding of the legislation relating to the cash desk and its application, sufficient to pass a cash desk competency test
• Great social skills and communication skills to deal efficiently with customer needs and to interact with management and other team members.